RT: Encode::Guess failed: ; fallback to iso-8859-1

RT Users
1

Hi,

We had an e-mail disappear a few weeks ago and not go through the
gateway and didn’t notice until now. We’re running RT 3.6.4. This is
what the log says
Dec 3 15:29:48 scirt1b RT: Could not record email: Could not load a
valid user
(/srv/www/vhosts/rt_science_unsw_edu_au/share/html/REST/1.0/NoAuth/mail-gateway:75)

Dec 3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation
(.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm
line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match
(m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395.
(/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395)
Dec 3 15:29:48 scirt1b RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in concatenation
(.) or string at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm
line 412. (/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:412)
Dec 3 15:29:48 scirt1b RT: Use of uninitialized value in pattern match
(m//) at /srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm line 395.
(/srv/www/vhosts/rt_science_unsw_edu_au/lib/RT/I18N.pm:395)
My questions are:

  1. What is the error? Why didn’t the gateway work?
  2. How do I fix this?
  3. Can I redirect failed e-mails in the future to an e-mail address?
  4. Is there a copy of the failed e-mail somewhere?

Thanks,
Jayen

Jayen Ashar
Technical Officer
Computing Center
School of Mathematics and Statistics
M029, Red Center
The University of New South Wales SYDNEY NSW 2052
Ph: + 61 (2) 93857016
Fax: + 61 (2) 93857192
CRICOS provider code: 00098G