We recently upgraded from Exchange 2003 to Exchange 2007. After we did the upgrade we noticed that responses to tickets are getting sent from “RT” instead of “Some User via RT.” It worked perfectly fine in Exchange 2003, but Exchange 2007 changed something. It’s basically this:
User1 (Ticket owner)
User2 (Ticket requester)
User2 replies to the ticket. User1 gets an email with correspondence from User2 that comes from “RT” instead of “User2 via RT”.
I don’t think anything was changed in the config for RT, so I would think it would be some sort of Exchange thing, but I’m not too certain. Anyone else ran into this issue before? Some setting that needs to get changed?
Any help is appreciated.
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