RT Email Notification

RT Users
1

I dont get any email back from RT after I reply to
email or correspond to email. I see the correspondence
in RT but no email is send back.
Is there any process I need to run as a crone job

Thanks
Niranjan

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2

Niranjan Patel wrote:

I dont get any email back from RT after I reply to
email or correspond to email. I see the correspondence
in RT but no email is send back.

Did you set up appropriate scrips for the queue?

http://fsck.com/rtfm/article.html?id=2#50

See also:

http://fsck.com/rtfm/article.html?id=5#73
http://fsck.com/rtfm/article.html?id=5#74
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

I dont get any email back from RT after I reply to
email or correspond to email. I see the correspondence
in RT but no email is send back.
Is there any process I need to run as a crone job

You should also look at config.pm and see the $LogDir entry and try to look
at what’s been written to the log files by rt.

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post

4

Thanks everyone.

I am able to send emails . The logs were not writting
anything. The problem was the sendmailpath in
config.pm was not pointing to a right path

Thanks
Niranjan— Odhiambo Washington wash@wananchi.biz wrote:

I dont get any email back from RT after I reply to
email or correspond to email. I see the
correspondence
in RT but no email is send back.
Is there any process I need to run as a crone job

You should also look at config.pm and see the
$LogDir entry and try to look
at what’s been written to the log files by rt.

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI
ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita
Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI
|

“Oh My God! They killed init! You Bastards!”
–from a /. post

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