Hi All,
I have started getting this error with users who email in from one
certain domain. Unless they are setup as users in RT then their emails
bounce saying that I need to grant everyone Create or Reply to rights
to the queue (which i have).
Can anyone please help me with the error.
ed Nov 24 11:03:03 2010] [warning]: Encode::Guess failed: Empty
string, empty guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:38
2011] [crit]: User creation failed in mailgateway: Email address in
use (/opt/rt/lib/RT/Interface/Email.pm:243)
ed Nov 24 11:13:59 2010] [warning]: Encode::Guess failed: Empty
string, empty guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39
2011] [warning]: Couldn’t load user ‘farroyo@example.com’.giving up
(/opt/rt/lib/RT/Interface/Email.pm:329)
ed Nov 24 11:13:59 2010] [warning]: Encode::Guess failed: Empty
string, empty guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39
2011] [crit]: User ‘farroyo@example.com’ could not be loaded in the
mail gateway (/opt/rt/lib/RT/Interface/Email.pm:243)
ed Nov 24 11:15:44 2010] [warning]: Encode::Guess failed: Empty
string, empty guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39
2011] [error]: RT could not load a valid user, and RT’s configuration
does not allow
ed Nov 24 11:15:44 2010] [warning]: Encode::Guess failed: Empty
string, empty guess; fallback to iso-8859-1
(/opt/rt/lib/RT/I18N.pm:412) for the creation of a
new user for this email (farroyo@example.com).
CreateTicket (/opt/rt/lib/RT/Principal_Overlay.pm:309)
You might need to grant 'Everyone' the right
‘ReplyToTicket’ for the
queue test. (/opt/rt/lib/RT/Interface/Email.pm:243)
Thanks
Mark