RT email address with server name

RT Users
1

Our RT server is rt4@sc.sbu.edu

When our external users send email to RT (rt4@sc.sbu.edu) → the mail from
our exchange server gets forwarded to rt4@rt4.sc.sbu.edu → a message of
communication is then created in RT

Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[

“RT4, Tracker” rt4@rt4.sc.sbu.edu
From:

Kate Rulkrul@sc.sbu.edu Rulkrul@sc.sbu.edu

When RT responds back to the request, the user who created the request, get
the address rt4@rt4.sc.sbu.edu; Within RT can this address somehow be
changed to rt4@sc.sbu.edu because somewhere in the email flow, when users
respond to the email, they are unable to directly deliver it to
rt4@rt4.sc.sbu.edu

2

Our RT server is rt4@sc.sbu.edu mailto:rt4@sc.sbu.edu

When our external users send email to RT (rt4@sc.sbu.edu
mailto:rt4@sc.sbu.edu) → the mail from our exchange server gets
forwarded to rt4@rt4.sc.sbu.edu mailto:rt4@rt4.sc.sbu.edu → a message
of communication is then created in RT

Wed Nov 21 09:26:59 2012Kate Rul - Ticket created[
Subject: test from kate
Date: Wed, 21 Nov 2012 14:27:08 +0000
To:

“RT4, Tracker” rt4@rt4.sc.sbu.edu mailto:rt4@rt4.sc.sbu.edu

From:

Kate Rulkrul@sc.sbu.edu mailto:Rulkrul@sc.sbu.edu

When RT responds back to the request, the user who created the request,
get the address rt4@rt4.sc.sbu.edu mailto:rt4@rt4.sc.sbu.edu; Within
RT can this address somehow be changed to rt4@sc.sbu.edu
mailto:rt4@sc.sbu.edu because somewhere in the email flow, when users
respond to the email, they are unable to directly deliver it to
rt4@rt4.sc.sbu.edu mailto:rt4@rt4.sc.sbu.edu

Change your queue’s correspond/comment addresses and check the globally
configured one in RT_SiteConfig.pm.