RT E-mail Issue

RT Users
1

Hi,

I have successfully installed RT-3.8 in my office network . But when a user
generate a ticket mail is not receiving.The email server for my domain
resides on yahoo.How to configure RT to use that remote mail server which
requires authentication to send email?Is there any way to specify username
and password in RT_SiteConfig.pm for my smtp server.

Regards,
Jeevan

2

Hi,

Thanks for your quick response.I’m using ubuntu 9.04.But I think fetchmail
is used to receive emails.but i want to send email through an external mail
server.(ie mail server outside my network).we are using our mail server
hosted in yahoo which doesn’t support relaying.

Regards,
JeevanOn Thu, Apr 22, 2010 at 5:10 PM, Karl Burbage karl.burbage@softel.co.ukwrote:

It can depend on your OS, but we use fetchmail. Here’s link for Debian
Linux.

Retrieving Emails From Remote Servers With fetchmail on Debian

*Karl Burbage
*

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *JEEVAN P K
Sent: 22 April 2010 12:29
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT E-mail Issue

Hi,

I have successfully installed RT-3.8 in my office network . But when a user
generate a ticket mail is not receiving.The email server for my domain
resides on yahoo.How to configure RT to use that remote mail server which
requires authentication to send email?Is there any way to specify username
and password in RT_SiteConfig.pm for my smtp server.

Regards,
Jeevan

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This message has been independently scanned for the Softel Group and
cleared of containing viruses and other malicious data.

Powering Television Beyond the Video ™

3

Hi All,

I have successfully installed RT-3.8 in my office network . But when a user
generate a ticket mail is not receiving.The email server for my domain
resides on yahoo.How to configure RT to use that remote mail server which
requires authentication to send email?Is there any way to specify username
and password in RT_SiteConfig.pm for my smtp server.

I’m using ubuntu 9.04.But I think fetchmail is used to receive emails.but i
want to send email through an external mail server.(ie mail server outside
my network).we are using our mail server hosted in yahoo which doesn’t
support relaying.

Regards,
Jeevan