Rt dump in reverse order (rt2-to-rt3)

I have a situation where a dump of about 90K tickets takes ~ 5 days to
import.
So, what I want to know is what would need to be changed to do the
ticket import
in reverse order (oldest ticket first)? If this is at all possible,
would it not break anything?

mixo wrote:

I have a situation where a dump of about 90K tickets takes ~ 5 days to
import.

So, you should look at the import tool’s “incremental” mode.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

Phil Homewood wrote:

mixo wrote:

I have a situation where a dump of about 90K tickets takes ~ 5 days to
import.

So, you should look at the import tool’s “incremental” mode.

I have seen “incremental” mode, but I am interested in doing the ticket
import in reverse
and I might use the mode along with reverse ticket import.

Right now I am testing a modified version of the rt2-to-rt3 (1.20)
import scripts that starts
with the last ticket, and finishes with first. The reason for this is to
get the most recent
tickets into RT first, which might (or might not) help make the
transition to rt3 easier
provided it works.

dumpfile-to-rt-3.0.patch (1.2 KB)