RT doesn't handle HTML mail correctly


I’m experiencing problems with users sending HTML email. I know, they
shouldn’t, but don’t tell me, tell them :slight_smile:

RT forwards this email as plain text, so I get lots of

and tags, which doesn’t make it more readable. Moreover, the
text of these emails does not show up in the web UI, but if I use the
Download-link, the message gets displayed correctly there (so it is
stored correctly).

Anyone got any clues?


Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University