Rt-devel Digest, Vol 69, Issue 2

Hi Eleanor,

And thats all, okay this is super simple.

Cheers ThomasFrom: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of rt-devel-request@lists.bestpractical.com
Sent: Mittwoch, 2. Dezember 2009 18:00
To: rt-devel@lists.bestpractical.com
Subject: Rt-devel Digest, Vol 69, Issue 2

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Today’s Topics:

  1. Re: Help adding Information from a e-mail to RT
    (Eleanor J. Evans [Panix Staff])

Message: 1
Date: Tue, 1 Dec 2009 11:50:50 -0500
From: “Eleanor J. Evans [Panix Staff]” eje@panix.com
Subject: Re: [Rt-devel] Help adding Information from a e-mail to RT
To: Thomas Br?utigam thomas.braeutigam@nexustelecom.com
Cc: "rt-devel@lists.bestpractical.com"
rt-devel@lists.bestpractical.com
Message-ID: 20091201165050.GA29229@panix.com
Content-Type: text/plain; charset=us-ascii

So my customer can just a random e-mail with the [RT #1234] number in
the subject line RT figures out that this e-mail need to be added to
the RT Ticket 1234?

Yes, and so can you (forward random e-mails to RT with the magic string in the subject line).

From http://wiki.bestpractical.com/view/EmailInterface:

$rtname (scalar) - name of the RT instance, is used in subject of emails to get/store ID of tickets. See also RenameInstance.

However you’ve set your $rtname in RT_SiteConfig.pm, that is the magic string for the subject line. RT will attach any message whose subject has the string [$rtname #] to ticket .

Eleanor J. (Piglet) Evans, eje@panix.com Customer Support, (212) 741-4400

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End of Rt-devel Digest, Vol 69, Issue 2

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