RT Default query My Tickets

RT Users
1

To all,

I need to make some changes to the default Query "My Tickets". Where

would I find that code to change some of the default sorts? Thanks.

Kenn
LBNL

2

Hi Kenneth,

Kenneth Crocker <KFCrocker lbl.gov> writes:

I need to make some changes to the default Query “My Tickets”. Where
would I find that code to change some of the default sorts? Thanks.

You can click “edit” on “My Tickets”, adjust the predefined search, and save it.
Alternatively you can create a system-wide saved search, then go to
Config → Global → RT at a glance to replace the default “My Tickets” with the
search you just saved.

Cheers,
CLK

3

Chia-Liang,

Thanks. I'll check it out.

Kenn
LBNLOn 2/20/2009 11:09 PM, Chia-liang Kao wrote:

Hi Kenneth,

Kenneth Crocker <KFCrocker lbl.gov> writes:

I need to make some changes to the default Query “My Tickets”. Where
would I find that code to change some of the default sorts? Thanks.

You can click “edit” on “My Tickets”, adjust the predefined search, and save it.
Alternatively you can create a system-wide saved search, then go to
Config → Global → RT at a glance to replace the default “My Tickets” with the
search you just saved.

Cheers,
CLK

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