RT DB, Callback questions

RT Users
1

Hello all,

I am running RT 3.8.4 and trying to figure out why the Callback I had
written for the previous version (3.6.x) does not work. The callback is:

$RT_DIR/local/html/Callbacks/Yangtze/Ticket/Elements/ShowMessageStanza/
Default

and it examines the text in a comment and hyperlinks certain strings
(perhaps it doesn’t work because of the new rich-text’ish editor and
the text it receives not being plain?).

Debugging this is turning out to be difficult because even if I clear
the mason cache and restart the web server (Apache2), I do not see
this Callback getting, well, called back!

Also, where (which table) are comments/replies stored in the DB?

Thank you for any comments/help,

--ravi
2

I am running RT 3.8.4 and trying to figure out why the Callback I had
written for the previous version (3.6.x) does not work. The callback is:

$RT_DIR/local/html/Callbacks/Yangtze/Ticket/Elements/ShowMessageStanza/
Default

This callback still exists and should work

and it examines the text in a comment and hyperlinks certain strings
(perhaps it doesn’t work because of the new rich-text’ish editor and
the text it receives not being plain?).

You may want to look at MakeClicky in your 3.8 RT_Config which does this
and provides docs on writing tools to add other kinds of rewrites.

-kevin