I’m currently running RT 4.0. Right now, I’m looking for a way to create custom statuses for tickets. I’ve tried changing the SiteConfig file as described here: http://requesttracker.wikia.com/wiki/CustomStatuses . Yet, I still haven’t had any luck. I’m assuming there is a different way to configure RT 4 compared to RT 3.8, I just haven’t found anything on the subject. If you would be able to point me in the right direction, that would be great!