RT-CRONTool Tasks

RT Developers
1

Reposting…hoping for some feedback as this is impacting our ticket
escalation strategy.

Thanks,

Hello,

I am new to Perl and RT…so this may seem like an obvious question. I
created a new script, much like the “EscalatePriority” script and I put
it in the same directory, but when I try to call it from RT-CronTool I
get the following error:

Failed to load module RT::Action::ResolveInReview. () at
/opt/rt3/bin/rt-crontool line 206.

Can someone provide a quick list of the steps needed to get a script to
work with the rt-crontool, I looked on the lists and wiki, but wasn’t
able to find anything.

Thanks,

Jeff Stark

2

I am new to Perl and RT…so this may seem like an obvious
question. I created a new script, much like the “EscalatePriority”
script and I put it in the same directory, but when I try to call
it from RT-CronTool I get the following error:

Failed to load module RT::Action::ResolveInReview. () at /opt/rt3/
bin/rt-crontool line 206.

There should be more of an error message inside those ()s
Two things that could cause a failure, permissions or a syntax error.
Does the user rt-crontool is running as have permission to read your
RT::Action::ResolveInReview?
Also, I assume you’ve put ResolveInReview.pm into /opt/rt3/local/lib/
RT/Action ?

-kevin

3

I am trying to run the task as root (figured if that doesn’t have the
privs then I am in big trouble)

I have put the code in opt/rt3/lib/RT/Action…so I would guess that
would be a good reason it was not found.

I will try moving the file and see what happens.

Thanks,

-Stark

The contents of this communication are considered SumTotal Confidential,
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author(s).From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, May 22, 2007 12:22 PM
To: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] RT-CRONTool Tasks

I am new to Perl and RT…so this may seem like an obvious question.
I created a new script, much like the “EscalatePriority”
script and I put it in the same directory, but when I try to call it
from RT-CronTool I get the following error:

Failed to load module RT::Action::ResolveInReview. () at /opt/rt3/
bin/rt-crontool line 206.

There should be more of an error message inside those ()s Two things
that could cause a failure, permissions or a syntax error.
Does the user rt-crontool is running as have permission to read your
RT::Action::ResolveInReview?
Also, I assume you’ve put ResolveInReview.pm into /opt/rt3/local/lib/
RT/Action ?

-kevin

Can someone provide a quick list of the steps needed to get a script
to work with the rt-crontool, I looked on the lists and wiki, but
wasn’t able to find anything.

Thanks,

Jeff Stark

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4

Hello,

I am new to Perl and RT…so this may seem like an obvious question. I
created a new script, much like the “EscalatePriority” scritp and I put
it in the same directory, but when I try to call it from RT-CronTool I
get the following error:

Failed to load module RT::Action::ResolveInReview. () at
/opt/rt3/bin/rt-crontool line 206.

Can someone provide a quick list of the steps needed to get a script to
work with the rt-crontool, I looked on the lists and wiki, but wasn’t
able to find anything.

Thanks,

Jeff Stark

5

Reposting…hoping for some feedback as this is impacting our escalation
strategy.

Thanks,

Hello,

I am new to Perl and RT…so this may seem like an obvious question. I
created a new script, much like the “EscalatePriority” script and I put
it in the same directory, but when I try to call it from RT-CronTool I
get the following error:

Failed to load module RT::Action::ResolveInReview. () at
/opt/rt3/bin/rt-crontool line 206.

Can someone provide a quick list of the steps needed to get a script to
work with the rt-crontool, I looked on the lists and wiki, but wasn’t
able to find anything.

Thanks,

Jeff Stark