Greetings all,
I have just setup rt-crontool to escalate the priority of tickets. The
problem being is that the routine is causing the ticket priority to be
set to 0 no between 50-99. Can you tell me what the issue is?.
David.
Greetings all,
I have just setup rt-crontool to escalate the priority of tickets. The
problem being is that the routine is causing the ticket priority to be
set to 0 no between 50-99. Can you tell me what the issue is?.
David.