Hi,
I changed the UntouchedInHours.pm to the exact code as from rt wiki.But I
got this error:
[Tue Nov 24 10:42:18 2009] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[root@localhost sbin]#
Regards,
Tony
From: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Tuesday, November 24, 2009 3:54 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error
Looks like you copied not all needed information from wiki into the
UntouchedInHours.pm:
Yours:
package RT::Condition::UntouchedInHours;
require RT::Condition::Generic;
use RT::Date;
@ISA = qw(RT::Condition::Generic);
use strict;
use vars qw/@ISA/;
sub IsApplicable {
my $self = shift;
if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >=
$self->Argument and $self->TicketObj->Owner==6) {
return 1
}
else {
return 0;
}
}
1;
Wiki (you used the alternate version)
package RT::Condition::UntouchedInHours;
require RT::Condition::Generic;
use RT::Date;
@ISA = qw(RT::Condition::Generic);
use strict;
use vars qw/@ISA/;
sub IsApplicable {
my $self = shift;
if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >= $self->Argument) {
return 1
}
else {
return 0;
}
}
The following could be omitted. They’re there to allow overrides from Vendor and Local
but as this isn’t a core module, they’re just there for completeness 
eval “require RT::Condition::UntouchedInHours_Vendor”;
die $@ if ($@ && $@ !~ qr{^Can’t locate RT/Condition/UntouchedInHours_Vendor.pm});
eval “require RT::Condition::UntouchedInHours_Local”;
die $@ if ($@ && $@ !~ qr{^Can’t locate RT/Condition/UntouchedInHours_Local.pm});
1;
2009/11/24 TONY JOHN - ERS, HCL Tech tonyjohn@hcl.in
Hi,
PFA UntouchedInHours.pm
Regards,
Tony
From: TONY JOHN - ERS, HCL Tech
Sent: Tuesday, November 24, 2009 3:31 PM
To: ‘Torsten Brumm’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] rt-crontool error
Hi ,
Now I’m getting a different error:
[root@localhost sbin]# rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action
RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 09:59:59 2009] [debug]: You’ve enabled GraphViz, but we
couldn’t load the module: Can’t locate GraphViz.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 09:59:59 2009] [crit]: Failed to load module
RT::Condition::UntouchedInHours. (Can’t locate RT/I18N/en_us.pm in @INC
(@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
(/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)
Failed to load module RT::Condition::UntouchedInHours. (Can’t locate
RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
[root@localhost sbin]#
Regards,
Tony
From: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Sent: Tuesday, November 24, 2009 3:26 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error
Have you installed GraphViz from CPAN`?
2009/11/24 TONY JOHN - ERS, HCL Tech tonyjohn@hcl.in
Hi,
I am trying to run rt-crontool but fails to set the priority value.
The coomand promt error is given below:
[root@localhost sbin]# rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg CI new --condition
RT::Condition::UntouchedInHours --condition-arg 4 --action
RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 08:47:50 2009] [debug]: You’ve enabled GraphViz, but we
couldn’t load the module: Can’t locate GraphViz.pm in @INC (@INC contains:
/usr/local/lib/rt3/lib
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
/usr/lib/perl5/vendor_perl/5.10.0
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[root@localhost sbin]#
Any help?
Regards,
Tony john
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–
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
–
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de