Rt-crontool Error with Custom Actions

RT Users
1

Hello,

I’ve created a custom action in local/lib/RT/Action/MyAction.pm.

When I try to call it from bin/rt-crontool I get an error:

[critical]: Failed to load module RT::Action::MyAction. (RT/Action/MyAction.pm did not return a true value at /rt4/bin/rt-crontool line 304. ) at /rt4/bin/rt-crontool line 306. (/rt4/bin/../lib/RT.pm:394) Failed to load module RT::Action::MyAction. (RT/Action/MyAction.pm did not return a true value at /rt4/bin/rt-crontool line 304. ) at /rt4/bin/rt-crontool line 306.

I also tried adding the Action to the RT GUI list of Actions, and have tried clearing the Mason cache and restarting the web servers to no avail.

How can I tell rt-crontool to see my custom action?

Thanks.

2

The path is /local/lib/RT/Action/SomeAction.pm

3

Sorry, that was a typo in my post. Yes, I am actually writing MyAction.pm in local/lib/RT/Action/.

Thanks.

4

Did you add the package RT::Action::SomeAction; to the file as well?

5

Yes. Here’s the entire contents. It’s just a simple action to remove the owner on a ticket - I couldn’t find a native way to do this, so thought I’d write my own. Basically I copied SetStatus.pm and cut out most of what I didn’t need. For now it’s simple. In the future I might read in a Custom Role as an argument and set the Owner to that instead of Nobody. Baby steps.

package RT::Action::SetOwnerNobody;

use strict;
use warnings;
use base qw(RT::Action);

=head1 NAME

RT::Action::SetOwnerNobody - Action to set owner of a ticket

=head1 DESCRIPTION

This action changes the owner to a new value.

=cut

sub Prepare {
my $self = shift;

return 1;

}

sub Commit {
my $self = shift;

# Set ticket Owner to 'Nobody'
my ( $status, $msg ) = $self->TicketObj->SetOwner( $RT::Nobody->id );
unless ( $status ) {
    $RT::Logger->error( "Unable to assign ticket to 'Nobody'. ", $msg);
}
return 1;

}

6

Add 1; to the bottom of the file (After the last }), because reasons Perl requires a module to return true, that could be the issue.

7

Duh. Worked like a charm, thank you!

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