RT corrupts binary attachments

RT Users
1

Hello,

I’ve been having a problem with RT 3.0.6 trashing binary attachments fairly
regularly … No errors are generated in the log file that I can see (i have
it set to Debug level) … The interesting part is that if I restart apache,
the problem fixes itself for a while … Right now, cron is restarting
apache every 3 hours so that the problem is less obvious … but it still
continues to happen … It doesn’t matter whether the attachments are made
via the mail gateway or via the web interface …

My platform information is below … Sorry for the long posting, but I’m
sure the first question everyone was going to ask was ‘what version of perl
modules do you have’ … :wink:

Red Hat 9
MySQL 4.0.16-standard
Apache Server version: Apache/1.3.28 (Unix) (statically compiled with
mod_perl)
perl, v5.8.0 built for i386-linux-thread-multi (RPM install:
perl-5.8.0-88.3)

Thanks in advance,
Dave

PERLLOCAL(1) User Contributed Perl Documentation
PERLLOCAL(1)

   Fri Oct 24 12:15:14 2003: "Module" CGI

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.00"
   ·   "EXE_FILES: "
   Mon Oct 27 18:25:32 2003: "Module" Locale-Maketext

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.06"
   ·   "EXE_FILES: "
   Tue Oct 28 12:23:42 2003: "Module" Digest::MD5

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.30"
   ·   "EXE_FILES: "
   Tue Oct 28 12:25:44 2003: "Module" Time::HiRes

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.51"
   ·   "EXE_FILES: "
   Tue Oct 28 13:13:41 2003: "Module" DB_File

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.806"
   ·   "EXE_FILES: "
   Thu Dec 11 11:14:31 2003: "Module" Storable

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.08"
   ·   "EXE_FILES: "
   Thu Dec 11 11:39:05 2003: "Module" if

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.0401"
   ·   "EXE_FILES: "
   Thu Dec 11 11:40:17 2003: "Module" Math-BigInt

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.66"
   ·   "EXE_FILES: "
   Thu Dec 11 11:40:20 2003: "Module" bignum

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.14"
   ·   "EXE_FILES: "
   Thu Dec 11 11:40:48 2003: "Module" base

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.03"
   ·   "EXE_FILES: "
   Thu Dec 11 11:45:44 2003: "Module" Unicode::Normalize

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.28"
   ·   "EXE_FILES: "
   Thu Dec 11 11:46:13 2003: "Module" Unicode::Collate

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.32"
   ·   "EXE_FILES: "
   Thu Dec 11 11:47:15 2003: "Module" Time::Local

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.07"
   ·   "EXE_FILES: "
   Thu Dec 11 11:52:09 2003: "Module" I18N::LangTags

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.29"
   ·   "EXE_FILES: "
   Thu Dec 11 11:55:19 2003: "Module" Text::Soundex

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.02"
   ·   "EXE_FILES: "
   Thu Dec 11 11:56:24 2003: "Module" Test

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.24"
   ·   "EXE_FILES: "
   Thu Dec 11 11:56:59 2003: "Module" Test::Harness

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.38"
   ·   "EXE_FILES: bin/prove"
   Thu Dec 11 11:57:28 2003: "Module" Term::ANSIColor

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.07"
   ·   "EXE_FILES: "
   Thu Dec 11 11:58:57 2003: "Module" Pod

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.27"
   ·   "EXE_FILES: scripts/pod2text scripts/pod2man"
   Thu Dec 11 11:59:36 2003: "Module" Pod::LaTeX

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.55"
   ·   "EXE_FILES: pod2latex"
   Thu Dec 11 12:00:09 2003: "Module" Pod::Parser

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.26"
   ·   "EXE_FILES: scripts/podchecker scripts/podselect

scripts/pod2usage"
Thu Dec 11 12:03:54 2003: “Module” Net

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.17"
   ·   "EXE_FILES: "
   Thu Dec 11 12:05:11 2003: "Module" Math-BigRat

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.10"
   ·   "EXE_FILES: "
   Thu Dec 11 12:06:41 2003: "Module" MIME::Base64

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.21"
   ·   "EXE_FILES: encode-base64 decode-base64 encode-qp decode-qp"
   Thu Dec 11 12:08:28 2003: "Module" List::Util

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.13"
   ·   "EXE_FILES: "
   Thu Dec 11 12:16:43 2003: "Module" File::Temp

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.14"
   ·   "EXE_FILES: "
   Thu Dec 11 12:17:09 2003: "Module" File::Spec

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.86"
   ·   "EXE_FILES: "
   Thu Dec 11 12:20:08 2003: "Module" Digest

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.05"
   ·   "EXE_FILES: "
   Thu Dec 11 12:23:16 2003: "Module" DB_File

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.807"
   ·   "EXE_FILES: "
   Thu Dec 11 12:27:18 2003: "Module" CPAN

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.76"
   ·   "EXE_FILES: scripts/cpan"
   Thu Dec 11 12:28:04 2003: "Module" CGI

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:36:36 2003: "Module" Time::HiRes

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.52"
   ·   "EXE_FILES: "
   Thu Dec 11 12:39:09 2003: "Module" Getopt::Long

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.34"
   ·   "EXE_FILES: "
   Thu Dec 11 12:39:50 2003: "Module" ExtUtils::MakeMaker

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 6.21"
   ·   "EXE_FILES: bin/instmodsh"
   Thu Dec 11 12:40:17 2003: "Module" Digest::MD5

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.33"
   ·   "EXE_FILES: "
   Thu Dec 11 12:43:39 2003: "Module" CPAN::WAIT

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.27"
   ·   "EXE_FILES: "
   Thu Dec 11 12:45:27 2003: "Module" XML::UM

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:46:45 2003: "Module" XML::Twig

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.11"
   ·   "EXE_FILES: tools/xml_pp/xml_pp tools/xml_grep/xml_grep
       tools/xml_spellcheck/xml_spellcheck"
   Thu Dec 11 12:47:16 2003: "Module" XML::RegExp

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.02"
   ·   "EXE_FILES: "
   Thu Dec 11 12:47:49 2003: "Module" XML::Parser

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.34"
   ·   "EXE_FILES: "
   Thu Dec 11 12:48:13 2003: "Module" XML::Handler::PrintEvents

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:48:40 2003: "Module" XML::Handler::Composer

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:49:05 2003: "Module" XML::Filter::SAXT

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:49:27 2003: "Module" XML::Filter::Reindent

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.03"
   ·   "EXE_FILES: "
   Thu Dec 11 12:49:51 2003: "Module" XML::Filter::DetectWS

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Thu Dec 11 12:50:43 2003: "Module" XML-DOM

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.43"
   ·   "EXE_FILES: "
   Thu Dec 11 12:51:15 2003: "Module" XML::Checker

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.13"
   ·   "EXE_FILES: "
   Thu Dec 11 12:51:48 2003: "Module" XML::XQL

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.68"
   ·   "EXE_FILES: bin/xql.pl"
   Thu Dec 11 12:53:00 2003: "Module" Compress::Zlib

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.32"
   ·   "EXE_FILES: "
   Thu Dec 11 12:53:23 2003: "Module" XML::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.67"
   ·   "EXE_FILES: "
   Thu Dec 11 12:54:20 2003: "Module" Apache::Session::Generate::Mod-
   UniqueId

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.02"
   ·   "EXE_FILES: "
   Thu Dec 11 12:54:43 2003: "Module"

Apache::Session::Generate::ModUser-
track

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.02"
   ·   "EXE_FILES: "
   Thu Dec 11 12:55:59 2003: "Module" PerlIO::via::QuotedPrint

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.05"
   ·   "EXE_FILES: "
   Mon Jan 26 15:52:12 2004: "Module" Apache::DBI

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.93"
   ·   "EXE_FILES: "
   Mon Jan 26 15:55:19 2004: "Module" Apache::Test

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.07"
   ·   "EXE_FILES: "
   Mon Jan 26 15:56:00 2004: "Module" CGI

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.04"
   ·   "EXE_FILES: "
   Mon Jan 26 16:12:34 2004: "Module" Compress::Zlib

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.33"
   ·   "EXE_FILES: "
   Mon Jan 26 16:13:09 2004: "Module" Cwd

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.15"
   ·   "EXE_FILES: "
   Mon Jan 26 16:14:17 2004: "Module" DBI

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.40"
   ·   "EXE_FILES: dbiproxy dbiprof"
   Mon Jan 26 16:19:47 2004: "Module" DBIx::SearchBuilder

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.96"
   ·   "EXE_FILES: "
   Mon Jan 26 16:21:12 2004: "Module" DB_File

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.808"
   ·   "EXE_FILES: "
   Mon Jan 26 16:22:15 2004: "Module" Data::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.121"
   ·   "EXE_FILES: "
   Mon Jan 26 16:35:32 2004: "Module" File::Spec

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.87"
   ·   "EXE_FILES: "
   Mon Jan 26 16:37:05 2004: "Module" Font::AFM

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.19"
   ·   "EXE_FILES: "
   Mon Jan 26 16:38:41 2004: "Module" HTML::Mason

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.25"
   ·   "EXE_FILES: "
   Mon Jan 26 16:40:08 2004: "Module" HTML::Parser

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.35"
   ·   "EXE_FILES: "
   Mon Jan 26 16:41:11 2004: "Module" IO-stringy

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.109"
   ·   "EXE_FILES: "
   Mon Jan 26 16:42:15 2004: "Module" Locale-Maketext

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.08"
   ·   "EXE_FILES: "
   Mon Jan 26 16:43:11 2004: "Module" Archive::Tar

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.08"
   ·   "EXE_FILES: "
   Mon Jan 26 16:43:13 2004: "Module" Data::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.121"
   ·   "EXE_FILES: "
   Mon Jan 26 16:43:17 2004: "Module" Net::Telnet

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.03"
   ·   "EXE_FILES: "
   Mon Jan 26 16:43:21 2004: "Module" Term::ReadLine

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.0203"
   ·   "EXE_FILES: "
   Mon Jan 26 16:43:58 2004: "Module" Locale::Maketext::Lexicon

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.34"
   ·   "EXE_FILES: script/xgettext.pl"
   Mon Jan 26 16:48:53 2004: "Module" MIME::Base64

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.00"
   ·   "EXE_FILES: encode-base64 decode-base64 encode-qp decode-qp"
   Mon Jan 26 16:50:39 2004: "Module" Math-BigInt

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.69"
   ·   "EXE_FILES: "
   Mon Jan 26 16:51:33 2004: "Module" Math-BigRat

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.11"
   ·   "EXE_FILES: "
   Mon Jan 26 16:52:58 2004: "Module" YAML

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.35"
   ·   "EXE_FILES: bin/ysh bin/xyx bin/yaml2outline bin/phone2yaml"
   Mon Jan 26 16:53:18 2004: "Module" ExtUtils::CBuilder

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.01"
   ·   "EXE_FILES: "
   Mon Jan 26 16:53:20 2004: "Module" ExtUtils::ParseXS

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.07"
   ·   "EXE_FILES: "
   Mon Jan 26 16:54:23 2004: "Module" NEXT

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.60"
   ·   "EXE_FILES: "
   Mon Jan 26 16:55:29 2004: "Module" PerlIO::via::QuotedPrint

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.06"
   ·   "EXE_FILES: "
   Mon Jan 26 16:56:32 2004: "Module" Pod::Perldoc

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.12"
   ·   "EXE_FILES: perldoc"
   Mon Jan 26 16:57:04 2004: "Module" Storable

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.09"
   ·   "EXE_FILES: "
   Mon Jan 26 16:58:04 2004: "Module" Test::Harness

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.40"
   ·   "EXE_FILES: bin/prove"
   Mon Jan 26 16:58:21 2004: "Module" Pod::Escapes

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.03"
   ·   "EXE_FILES: "
   Mon Jan 26 16:58:29 2004: "Module" Pod::Simple

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.05"
   ·   "EXE_FILES: "
   Mon Jan 26 16:58:32 2004: "Module" Test::Builder::Tester

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.09"
   ·   "EXE_FILES: "
   Mon Jan 26 16:58:35 2004: "Module" Test::Pod

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.08"
   ·   "EXE_FILES: "
   Mon Jan 26 16:58:59 2004: "Module" Test::Inline

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.16"
   ·   "EXE_FILES: bin/pod2test"
   Mon Jan 26 17:00:07 2004: "Module" Text::Balanced

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.95"
   ·   "EXE_FILES: "
   Mon Jan 26 17:00:32 2004: "Module" Text::Quoted

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.5"
   ·   "EXE_FILES: "
   Mon Jan 26 17:02:52 2004: "Module" Tie::File

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.96"
   ·   "EXE_FILES: "
   Mon Jan 26 17:04:52 2004: "Module" Time::HiRes

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.55"
   ·   "EXE_FILES: "
   Mon Jan 26 17:05:17 2004: "Module" URI

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.30"
   ·   "EXE_FILES: "
   Mon Jan 26 17:06:18 2004: "Module" Unicode::Collate

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.33"
   ·   "EXE_FILES: "
   Mon Jan 26 17:07:31 2004: "Module" WWW::Mechanize

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.72"
   ·   "EXE_FILES: script/mech-dump"
   Mon Jan 26 17:08:03 2004: "Module" Data::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.121"
   ·   "EXE_FILES: "
   Wed Feb  4 08:54:06 2004: "Module" Date::Manip

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 5.42"
   ·   "EXE_FILES: "
   Tue Feb 24 18:04:04 2004: "Module" Apache::DBI

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.94"
   ·   "EXE_FILES: "
   Tue Feb 24 18:06:24 2004: "Module" DBI

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.41"
   ·   "EXE_FILES: dbiproxy dbiprof"
   Tue Feb 24 18:07:27 2004: "Module" DBIx::SearchBuilder

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.97"
   ·   "EXE_FILES: "
   Tue Feb 24 18:08:18 2004: "Module" Data::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.121"
   ·   "EXE_FILES: "
   Tue Feb 24 18:12:44 2004: "Module" Exception::Class

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.18"
   ·   "EXE_FILES: "
   Tue Feb 24 18:13:56 2004: "Module" ExtUtils::CBuilder

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.02"
   ·   "EXE_FILES: "
   Tue Feb 24 18:15:13 2004: "Module" ExtUtils::ParseXS

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.08"
   ·   "EXE_FILES: "
   Tue Feb 24 18:16:42 2004: "Module" Locale::Maketext::Lexicon

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.35"
   ·   "EXE_FILES: script/xgettext.pl"
   Tue Feb 24 18:17:22 2004: "Module" PAR::Dist

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.07"
   ·   "EXE_FILES: "
   Tue Feb 24 18:20:33 2004: "Module" Module::Signature

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.38"
   ·   "EXE_FILES: script/cpansign"
   Tue Feb 24 18:32:41 2004: "Module" NEXT

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.60"
   ·   "EXE_FILES: "
   Tue Feb 24 18:35:44 2004: "Module" PerlIO::via::QuotedPrint

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.06"
   ·   "EXE_FILES: "
   Tue Feb 24 18:36:23 2004: "Module" Pod::Perldoc

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.12"
   ·   "EXE_FILES: perldoc"
   Tue Feb 24 18:36:58 2004: "Module" Pod::Perldoc

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.12"
   ·   "EXE_FILES: perldoc"
   Tue Feb 24 18:37:24 2004: "Module" Switch

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.10"
   ·   "EXE_FILES: "
   Tue Feb 24 18:38:20 2004: "Module" Term::ANSIColor

   ·   "installed into: /usr/lib/perl5/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.08"
   ·   "EXE_FILES: "
   Tue Feb 24 18:38:46 2004: "Module" Text::Balanced

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.95"
   ·   "EXE_FILES: "
   Tue Feb 24 18:39:19 2004: "Module" Tie::File

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.96"
   ·   "EXE_FILES: "
   Tue Feb 24 18:40:14 2004: "Module" XML::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.71"
   ·   "EXE_FILES: "
   Tue Feb 24 18:40:42 2004: "Module" XML::Twig

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 3.13"
   ·   "EXE_FILES: tools/xml_pp/xml_pp tools/xml_grep/xml_grep
       tools/xml_spellcheck/xml_spellcheck"
   Tue Feb 24 18:43:03 2004: "Module" XML::NamespaceSupport

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 1.08"
   ·   "EXE_FILES: "
   Tue Feb 24 18:43:10 2004: "Module" XML::SAX

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.12"
   ·   "EXE_FILES: "
   Tue Feb 24 18:43:11 2004: "Module" XML::SAX::Expat

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 0.37"
   ·   "EXE_FILES: "
   Tue Feb 24 18:43:41 2004: "Module" Data::Dumper

   ·   "installed into: /usr/lib/perl5/site_perl/5.8.0"
   ·   "LINKTYPE: dynamic"
   ·   "VERSION: 2.121"
   ·   "EXE_FILES: "

perl v5.8.0 2004-02-24
PERLLOCAL(1)

2

David Esposito wrote:

I’ve been having a problem with RT 3.0.6 trashing binary attachments fairly
regularly … No errors are generated in the log file that I can see (i have
it set to Debug level) … The interesting part is that if I restart apache,
the problem fixes itself for a while … Right now, cron is restarting
apache every 3 hours so that the problem is less obvious … but it still
continues to happen … It doesn’t matter whether the attachments are made
via the mail gateway or via the web interface …

You need RT 3.0.9 and Perl 5.8.3.

3

I’m having similar problems with binary attachments. Apache restart
fixes the problem, but fix doesn’t
last long, only the first few attachments are ok.
Is upgrading to RT 3.0.9 and Perl 5.8.3 the only solution?
Currently running RT 3.0.7_01, perl, v5.8.0 and Apache/1.3.29
mod_ssl-2.8.16
on RH Linux AS (2.4.9-e.3smp)

-Thanks,

WitekFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mike
White
Sent: Wednesday, March 03, 2004 1:01 PM
To: David Esposito
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT corrupts binary attachments

David Esposito wrote:

I’ve been having a problem with RT 3.0.6 trashing binary attachments
fairly regularly … No errors are generated in the log file that I
can see (i have it set to Debug level) … The interesting part is
that if I restart apache, the problem fixes itself for a while …
Right now, cron is restarting apache every 3 hours so that the problem

is less obvious … but it still continues to happen … It doesn’t
matter whether the attachments are made via the mail gateway or via
the web interface …

You need RT 3.0.9 and Perl 5.8.3.

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

Witold Koziel wrote:

I’m having similar problems with binary attachments. Apache restart
fixes the problem, but fix doesn’t
last long, only the first few attachments are ok.
Is upgrading to RT 3.0.9 and Perl 5.8.3 the only solution?

Here, let me make a few more google keyword impressions:

Running RT? Corrupt attachments? Damaged attachments? Attachments
can’t be viewed? UTF-8 problems? Unicode email attachments corrupted?
Perl 5.8.3. RT 3.0.9. Problems with attachments. Perl 5.8.3. RT 3.0.9.