At our site new requesters often phone in. We create the new user with
the web interface, and then create the new ticket. Fine.
RT bounces his emails with:From: CorrespondAddress.email@example.com
Sent: Thursday, September 20, 2001 9:41 AM
Subject: Correspondence not recorded
I finally figured out about the captial ‘A’ and modified his user
account appropriately. Correct me if I am wrong, but I consider this a
bug. Email addresses should not be case sensitive.
Where in the mail-gate code should I twittle to make this change?