RT config with Postfix and mail forwarding

RT Users
1

Hi everyone,

Thanks to some timely help from the list, I’ve got RT 90% working. The Web
interface is great, RT can receive emails and put them in queues, but RT
can’t send an email successfully. I hoping that someone out there has a
configuration like mine and can give some help.

My setup:
Debian (testing)
RT 3.0.6
PostgreSQL 7.3.2
Mod_perl
Postfix 1.1.11.0

We’ve got RT set up on support.example.com. In the interest of simplicity
we’d like our users to send emails to help@example.com (instead of having to
remember support.example.com). The messages should be forwarded to
support.example.com and all correspondence should go back to the requestor
as though it came from example.com, not support.example.com. This is
possible, right? It must be.

Again, any help would be appreciated.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

2

We’ve got RT set up on support.example.com. In the interest of
simplicity
we’d like our users to send emails to help@example.com (instead of
having to
remember support.example.com). The messages should be forwarded to
support.example.com and all correspondence should go back to the
requestor
as though it came from example.com, not support.example.com. This is
possible, right? It must be.

It is. I’m doing it. Just have the mail server at example.com forward
off your help address at support.example.com, and it “just works”.
Anthony

3

We’ve got RT set up on support.example.com. In the interest of
simplicity
we’d like our users to send emails to help@example.com (instead of
having to
remember support.example.com). The messages should be forwarded to
support.example.com and all correspondence should go back to the
requestor
as though it came from example.com, not support.example.com. This is
possible, right? It must be.

It is. I’m doing it. Just have the mail server at example.com forward
off your help address at support.example.com, and it “just works”.

I can get the emails into RT just fine. The forwarding works. The thing I’m
having trouble with is getting emails from RT to work and appear as though
they came from example.com. Any ideas there?

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

4

I’m having some luck rebuilding my cli scripts with RT3 - still waiting
for the ability to “see” the history/text. But I don’t see a way to
“steal” a ticket from the CLI. I can “give” and “take” a ticket, but
once it has an owner I’m not permitted to reassign the ticket to me (or
anyone). Any tips?

joel anderson * joela@umn.edu * 612-625-7389
→ pager: 612-648-6823
http://www.vaccineinformation.org
vaccines save lives

5

I can get the emails into RT just fine. The forwarding works. The thing I’m
having trouble with is getting emails from RT to work and appear as though
they came from example.com. Any ideas there?

your initial mail was very unclear.

RT has settings for what it should use as the mail address when
sending mail. Both a global default, and a per queue setting. I
thought they were mentioned in the docs.

seph

6

I can get the emails into RT just fine. The forwarding works. The
thing I’m
having trouble with is getting emails from RT to work and appear as
though
they came from example.com. Any ideas there?

isn’t this just a question of setting CorrespondAddress and
CommentAddress (and related things like the RTAddressRegexp) in
RT_Siteconfig.pm? if you’ve got existing queues, you might have to
change the comment and correspond addresses there if you’ve set them. i
don’t recall doing anything unusual to make this go.

some guy from jersey.
ア