I have been wrestling with RT 2.05 (?–the latest from the ftp site) for the
past several days. Lesson learned: forget about using the
apache/perl/mod_perl/etc that come with Mandrake 8.0 and just make 'em by
hand.
I had thought I was never going to get it to work, but I am finally getting
real stuff to come up in the browser. I am so close! But for some
reason, no matter how I tweak my config.pm, it keeps showing example.com as
the site name.
Also, where it needs to use “http://zimmerdale.garmin.com/rt/…” as the
standard URL, it always leaves out the “/rt” part. So my ability to use it
is pretty limited.
Let me know if you’d like to see my config.pm or anything else.
Kendric Beachey
Beachey, Kendric wrote:
I had thought I was never going to get it to work, but I am finally getting
real stuff to come up in the browser. I am so close! But for some
reason, no matter how I tweak my config.pm, it keeps showing example.com as
the site name.
You need to stop and start apache for config.pm changes to take effect.
(“apachectl graceful” and “apachectl reload” are NOT sufficient.)
I have been wrestling with RT 2.05 (?–the latest from the ftp site) for the
past several days. Lesson learned: forget about using the
apache/perl/mod_perl/etc that come with Mandrake 8.0 and just make 'em by
hand.
I had thought I was never going to get it to work, but I am finally getting
real stuff to come up in the browser. I am so close! But for some
reason, no matter how I tweak my config.pm, it keeps showing example.com as
the site name.
You need to stop and start apache to get it to pick up the changes.
Also, where it needs to use “http://zimmerdale.garmin.com/rt/…” as the
standard URL, it always leaves out the “/rt” part. So my ability to use it
is pretty limited.
The config file has an option to fix this. set $WebPath to “/rt”;
If you’ve done this, it will get all better when you stop and start apache.
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.