RT_Config.pm issue

RT Users
1

Hi,

I have run through the installation steps for RT with FastCGI and
everything seems to be set up properly, but I am unable to get it to run
with Apache. When I run /opt/rt3/bin/mason_handler.fcgi from shell, it
works fine, but I get a 500 error with Apache and the logs say the
following:

Sun Jun 06 21:35:42 2004] [warn] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" restarted (pid 30556)
Can’t locate /opt/rt3/etc/RT_Config.pm in @INC (@INC contains:
/opt/rt3/local/lib/i686-linux /opt/rt3/local/lib /opt/rt3/lib
/usr/lib/perl5/5.8.3/i686-linux /usr/lib/perl5/5.8.3
/usr/lib/perl5/site_perl/5.8.3/i686-linux /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl) at /opt/rt3/lib/RT.pm line 108.
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 28.

I can see that / is not in @INC, but shouldn’t the program be able to
find RT_Config.pm easily when it has the absolute path to it? Or am I
missing something here?

Any help would be appreciated.

Thanks!

Pierre-Luc

2

At 09:50 PM 6/6/2004, Pierre-Luc Soucy wrote:

I can see that / is not in @INC, but shouldn’t the program be able to find
RT_Config.pm easily when it has the absolute path to it? Or am I missing
something here?

Check your permissions. Make sure the same user that is running the FastCGI
process can read RT_Config.pm.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”