Hi,
I was wondering about the following:
At work I am setting up software development QA routines, including
customer support, for which I want to use RT.
The RT box is in the company DMZ - our bugtracker, Bugzilla, is located
on the intranet.
We want our clients to be able to add issues into RT, and if they are
bugs, our internal support staff would like to be able to move the bugs
into bugzilla via some sort of “Move issue” function in RT.
Would this be hard to achieve ?
Both databases are MySQL, and both make extensive use of Perl.
Some of our internal development staff have been asked about the
complexity of this, and the answers we’re getting range from “piece of
cake” to "don’t go there"
Most of us are longtime bugzilla users, and newbies on RT, we have
inhouse staff who know both Perl and MySQL well.
Thanks for any feedback 
C
HI,
I’ve just completed doing something like this. Being a relatively weak
programmer I was able to accomplish this quite easily so I don’t think you
should have a problem. The only difference for me is that on a
resolve the information desired is automatically transferred via a scrip.
Nonetheless the concept is similar. I just used perl-dbd and dbi. We’re
using this functionality to create a “auto”-auditing system for specific
types of requests.
Ramon Kagan
York University, Computing and Network Services
Information Security - Senior Information Security Analyst
(416)736-2100 #20263
rkagan@yorku.ca
I have not failed. I have just I don’t know the secret to success,
found 10,000 ways that don’t work. but the secret to failure is
trying to please everybody.
- Thomas Edison - Bill Cosby
----------------------------------- ------------------------------------On Fri, 22 Apr 2005, Bech-Yagher, Cirstyn wrote:
Hi,
I was wondering about the following:
At work I am setting up software development QA routines, including
customer support, for which I want to use RT.
The RT box is in the company DMZ - our bugtracker, Bugzilla, is located
on the intranet.
We want our clients to be able to add issues into RT, and if they are
bugs, our internal support staff would like to be able to move the bugs
into bugzilla via some sort of “Move issue” function in RT.
Would this be hard to achieve ?
Both databases are MySQL, and both make extensive use of Perl.
Some of our internal development staff have been asked about the
complexity of this, and the answers we’re getting range from “piece of
cake” to “don’t go there”
Most of us are longtime bugzilla users, and newbies on RT, we have
inhouse staff who know both Perl and MySQL well.
Thanks for any feedback 
C