RT Command Line

RT Users
1

Hello list,

Simple question for you. If I wanted to run the RT command line from my
local computer (which is a mac), it is necessary to install the full RT
first? Or is it possible to download the RT CLI separately?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

2

Simple question for you. If I wanted to run the RT command line from my local computer (which
is a mac), it is necessary to install the full RT first? Or is it possible to download the RT
CLI separately?

You do not need all of RT, but I’m not aware of a separate packaging
for bin/rt. You can scp your.rt.server:/opt/rt4/bin/rt down to your
Mac and then install the few non-core dependencies that it has (you can
see them listed around line 65 or so of bin/rt).

If you don’t have access to your RT server, you could download the RT
tarball and take the copy of bin/rt inside it, which is configured to
use #!/usr/bin/perl.

-kevin

3

Hey Kevin,

That’s awesome advice. Thanks, and I’ll do that. I built the RT server and
I really like working with it. Looking forward to getting more comfortable
with the command line. I hear it’s a bit more limited in what it can do
than the web gui, but what it can do is allow you to process your tickets a
lot faster. And yes we have a lot of them here.

Regards,
TimOn Thu, Jan 17, 2013 at 5:04 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote:

Simple question for you. If I wanted to run the RT command line from
my local computer (which
is a mac), it is necessary to install the full RT first? Or is it
possible to download the RT
CLI separately?

You do not need all of RT, but I’m not aware of a separate packaging
for bin/rt. You can scp your.rt.server:/opt/rt4/bin/rt down to your
Mac and then install the few non-core dependencies that it has (you can
see them listed around line 65 or so of bin/rt).

If you don’t have access to your RT server, you could download the RT
tarball and take the copy of bin/rt inside it, which is configured to
use #!/usr/bin/perl.

-kevin

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B