RT closing and taking faults by email

hi
I really need to get RT working so we can reply to a
ticket to take ownership and/or resolve it. I’m using
RT 3.2.2
I found this -
http://marc.free.net.ph/message/20040715.132841.e85534e4.en.html
and did as it said. i then reply to a “new ticket has
been added” message i get as a watcher of the queue
with a subject line that ends up -
RE: [domain #78] fault RTC-Set-Owner: username
RTC-Set-Status: resolved

I can see from rt.log it doesn’t act on the scrip i
have added but then this seems to only show emailings.

It is scrip5 i amended, which is a correspond scrip
with userdefined and the code as per the above url.
I’m thinking its perhaps not applicable for this
version of RT.

log shows it seeing the custom code.
HTML::Mason::Commands::ANON(‘Queue’, 0,
‘Scrip-5-CustomCommitCode’, ‘my $header =
‘RTC-Set-Owner’;\x{d}\x{a}if
($self->TransactionObj->A…’, ‘Scrip-5-ScripAction’,
15, ‘Scrip-5-Description’, ‘’, ‘Scrip-5-Template’,
…) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm
line 136

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xfaab2f48)’,
‘Queue’, 0, ‘Scrip-5-CustomCommitCode’, ‘my $header =
‘RTC-Set-Owner’;\x{d}\x{a}if
($self->TransactionObj->A…’, ‘Scrip-5-ScripAction’,
15, ‘Scrip-5-Description’, ‘’, …) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line 1074
eval {…} called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(‘undef’, ‘undef’,
‘Queue’, 0, ‘Scrip-5-CustomCommitCode’, ‘my $header =
‘RTC-Set-Owner’;\x{d}\x{a}if
($self->TransactionObj->A…’, ‘Scrip-5-ScripAction’,
15, ‘Scrip-5-Description’, …) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm
line 760

and then processing the mail but nothing happens
beyond the mail adding to the fault.

[Thu Jan 13 14:07:13 2005] [debug]: Converting
’us-ascii’ to ‘utf-8’ for text/plain - RE: [domain
#78] baboon RTC-Set-Owner: user RTC-Set-Status:
resolved
(/usr/local/rt3/lib/RT/I18N.pm:222)
[Thu Jan 13 14:07:13 2005] [debug]: Found a ticket ID.
It’s 78 (/usr/local/rt3/lib/RT/EmailParser.pm:354)
[Thu Jan 13 14:07:13 2005] [debug]: About to think
about scrips for transaction730
(/usr/local/rt3/lib/RT/Transaction_Overlay.pm:140)
[Thu Jan 13 14:07:13 2005] [debug]: About to prepare
scrips for transaction730
(/usr/local/rt3/lib/RT/Transaction_Overlay.pm:144)
[Thu Jan 13 14:07:13 2005] [debug]: Found 6 scrips
(/usr/local/rt3/lib/RT/Scrips_Overlay.pm:349)
[Thu Jan 13 14:07:14 2005] [debug]: About to commit
scrips for transaction730
(/usr/local/rt3/lib/RT/Transaction_Overlay.pm:153)
[Thu Jan 13 14:07:14 2005] [info]:
rt-3.2.2-78-730-6.17.2361343714112@domain #78/730 -
Scrip 6
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:231)
[Thu Jan 13 14:07:14 2005] [debug]: About to think
about scrips for transaction731
(/usr/local/rt3/lib/RT/Transaction_Overlay.pm:140)
[Thu Jan 13 14:07:14 2005] [info]:
rt-3.2.2-78-730-6.17.2361343714112@domain sent To:
requestor@domain Cc: Bcc:
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:291)

Help.
Elaine

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It is scrip5 i amended, which is a correspond scrip
with userdefined and the code as per the above url.
I’m thinking its perhaps not applicable for this
version of RT.

The actual contents of the scrip would be helpful…

Andy Harrison