RT CLI and multiple lines

Torsten_Brumm · May 30, 2007, 8:37am

Hi RT Users,

again a question/problem with RT CLI, again mulitple lines. I’m trying
to create a ticket in interactive mode (-e) with more then one line of
text.

I’m using this: /opt/rt3/bin/rt create -t ticket -e set subject=‘TEST
30.5.2007 from CLI’ and this brings me to the Editor:

Required: id, Queue

id: ticket/new

Queue: General

Requestor: rootSubject: TEST 30.5.2007 from CLI

Cc: torsten.brumm@kuehne-nagel.com

AdminCc:

Owner: root

Status: new

Priority: 50

InitialPriority: 20

FinalPriority: 90

TimeEstimated:

Starts: 2007-05-30 08:05:29

Due: 2007-05-31 08:05:29

Text: ONE LINE

In this case, with one line it works well, but if I try to set another
line (CR/LF) it brings this:

Please resubmit with errors corrected.

Syntax error.

id: ticket/new

Queue: General

Requestor: root

Subject: TEST2 30.5.2007 from CLI

Cc:

AdminCc:

Owner:

Status: new

Priority:

InitialPriority:

FinalPriority:

TimeEstimated:

Starts: 2007-05-30 08:08:12

Due: 2007-05-30 08:08:12

Text: LINE 1 and RETURN after

Line2

Line3

I have checked the rt cli tool for this hint from Philip klime I think:

— bin/rt 2006-09-28 08:53:43.000000000 -0400

+++ /opt/rt3/bin/rt 2006-09-25 10:48:09.000000000 -0400

@@ -388,7 +388,7 @@

      elsif (/^set$/i) {

          my $vars = 0;

       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms)

{

       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {

              my ($key, $op, $val) = ($1, $2, $3);

              my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?

%add : %del;

The line looks correct.

Any ideas? How do you use the RT CLI with more then one line of text? Do
I something wrong?

Thanks

Torsten

Dmitri_Tikhonov · May 30, 2007, 1:22pm

Hi Torsten,

this has been discussed a while back:

http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html

Dmitri.

Ham MI-ID, Torsten Brumm wrote:

Jim_Brandt1 · May 30, 2007, 8:27pm

I think the confusion is the two modes. The link I originally sent:

http://lists.bestpractical.com/pipermail/rt-devel/2006-September/008882.html

is a fix for multiple lines provided on the command-line without
invoking an editor.

The item in the post below addresses multiple lines when using the
editor (the -e). In that case, you just need to indent the lines after
the first.

Jim

Dmitri Tikhonov wrote:

Hi Torsten,

this has been discussed a while back:

http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html

Dmitri.

Ham MI-ID, Torsten Brumm wrote:
Hi RT Users,

again a question/problem with RT CLI, again mulitple lines. Iï¿½m trying
to create a ticket in interactive mode (-e) with more then one line of
text.

Iï¿½m using this: /opt/rt3/bin/rt create -t ticket -e set subject=‘TEST
30.5.2007 from CLI’ and this brings me to the Editor:

Required: id, Queue

id: ticket/new

Queue: General

Requestor: root

Subject: TEST 30.5.2007 from CLI

Cc: torsten.brumm@kuehne-nagel.com

AdminCc:

Owner: root

Status: new

Priority: 50

InitialPriority: 20

FinalPriority: 90

TimeEstimated:

Starts: 2007-05-30 08:05:29

Due: 2007-05-31 08:05:29

Text: ONE LINE

In this case, with one line it works well, but if I try to set another
line (CR/LF) it brings this:

Please resubmit with errors corrected.

–

Syntax error.

id: ticket/new

Queue: General

Requestor: root

Subject: TEST2 30.5.2007 from CLI

Cc:

AdminCc:

Owner:

Status: new

Priority:

InitialPriority:

FinalPriority:

TimeEstimated:

Starts: 2007-05-30 08:08:12

Due: 2007-05-30 08:08:12

Text: LINE 1 and RETURN after

Line2

Line3

I have checked the rt cli tool for this hint from Philip klime I think:

— bin/rt 2006-09-28 08:53:43.000000000 -0400

+++ /opt/rt3/bin/rt 2006-09-25 10:48:09.000000000 -0400

@@ -388,7 +388,7 @@
      elsif (/^set$/i) {
          my $vars = 0;
       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms) {
       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
              my ($key, $op, $val) = ($1, $2, $3);
              my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?
%add : %del;

The line looks correct.

Any ideas? How do you use the RT CLI with more then one line of text?
Do I something wrong?

Thanks

Torsten
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

Jim Brandt
Administrative Computing Services
University at Buffalo

Torsten_Brumm1 · June 1, 2007, 8:23am

Hi Dmitri,

the hint with the whitspace was success for the interactiv editor, thanks…

its funny, i thought a normal cr/lf is enough for a whitespace, but its not
working, but if i use cr/lf + space its working.

Its ok for me for the interactive editor.

Thanks2007/5/30, Dmitri Tikhonov dtikhonov@vonage.com:

Hi Torsten,

this has been discussed a while back:

http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html

Dmitri.

Ham MI-ID, Torsten Brumm wrote:
Hi RT Users,

again a question/problem with RT CLI, again mulitple lines. I’m trying
to create a ticket in interactive mode (-e) with more then one line of
text.

I’m using this: /opt/rt3/bin/rt create -t ticket -e set subject=‘TEST
30.5.2007 from CLI’ and this brings me to the Editor:

Required: id, Queue

id: ticket/new

Queue: General

Requestor: root

Subject: TEST 30.5.2007 from CLI

Cc: torsten.brumm@kuehne-nagel.com

AdminCc:

Owner: root

Status: new

Priority: 50

InitialPriority: 20

FinalPriority: 90

TimeEstimated:

Starts: 2007-05-30 08:05:29

Due: 2007-05-31 08:05:29

Text: ONE LINE

In this case, with one line it works well, but if I try to set another
line (CR/LF) it brings this:

Please resubmit with errors corrected.

–

Syntax error.

id: ticket/new

Queue: General

Requestor: root

Subject: TEST2 30.5.2007 from CLI

Cc:

AdminCc:

Owner:

Status: new

Priority:

InitialPriority:

FinalPriority:

TimeEstimated:

Starts: 2007-05-30 08:08:12

Due: 2007-05-30 08:08:12

Text: LINE 1 and RETURN after

Line2

Line3

I have checked the rt cli tool for this hint from Philip klime I think:

— bin/rt 2006-09-28 08:53:43.000000000 -0400

+++ /opt/rt3/bin/rt 2006-09-25 10:48:09.000000000 -0400

@@ -388,7 +388,7 @@
      elsif (/^set$/i) {
          my $vars = 0;
       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms)
{
       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
              my ($key, $op, $val) = ($1, $2, $3);
              my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?
%add : %del;

The line looks correct.

Any ideas? How do you use the RT CLI with more then one line of text? Do
I something wrong?

Thanks

Torsten
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

Torsten_Brumm1 · June 1, 2007, 10:50am

Hi Dmitri, Hi Jim,

thanks for your help, got it working now.

Torsten2007/6/1, Torsten Brumm torsten.brumm@googlemail.com:

Hi Dmitri,

the hint with the whitspace was success for the interactiv editor,
thanks…

its funny, i thought a normal cr/lf is enough for a whitespace, but its
not working, but if i use cr/lf + space its working.

Its ok for me for the interactive editor.

Thanks

2007/5/30, Dmitri Tikhonov dtikhonov@vonage.com:
Hi Torsten,

this has been discussed a while back:

http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html

Dmitri.

Ham MI-ID, Torsten Brumm wrote:

Hi RT Users,

again a question/problem with RT CLI, again mulitple lines. I’m trying
to create a ticket in interactive mode (-e) with more then one line of
text.

I’m using this: /opt/rt3/bin/rt create -t ticket -e set subject=‘TEST
30.5.2007 from CLI’ and this brings me to the Editor:

Required: id, Queue

id: ticket/new

Queue: General

Requestor: root

Subject: TEST 30.5.2007 from CLI

Cc: torsten.brumm@kuehne-nagel.com

AdminCc:

Owner: root

Status: new

Priority: 50

InitialPriority: 20

FinalPriority: 90

TimeEstimated:

Starts: 2007-05-30 08:05:29

Due: 2007-05-31 08:05:29

Text: ONE LINE

In this case, with one line it works well, but if I try to set another
line (CR/LF) it brings this:

Please resubmit with errors corrected.

–

Syntax error.

id: ticket/new

Queue: General

Requestor: root

Subject: TEST2 30.5.2007 from CLI

Cc:

AdminCc:

Owner:

Status: new

Priority:

InitialPriority:

FinalPriority:

TimeEstimated:

Starts: 2007-05-30 08:08:12

Due: 2007-05-30 08:08:12

Text: LINE 1 and RETURN after

Line2

Line3

I have checked the rt cli tool for this hint from Philip klime I
think:

— bin/rt 2006-09-28 08:53: 43.000000000 -0400

+++ /opt/rt3/bin/rt 2006-09-25 10:48:09.000000000 -0400

@@ -388,7 +388,7 @@
      elsif (/^set$/i) {
          my $vars = 0;
       while (@ARGV && $ARGV[0] =~
/^($field)([±]?=)(.*)$/xms) {
       while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
              my ($key, $op, $val) = ($1, $2, $3);
              my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?
%add : %del;

The line looks correct.

Any ideas? How do you use the RT CLI with more then one line of text?
Do
I something wrong?

Thanks

Torsten
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
–
MFG

Torsten Brumm

http://www.torsten-brumm.de

MFG

Torsten Brumm

http://www.torsten-brumm.de