I have just finished installing RT on an s390 mainframe, and I am getting kind of a weird problem. I don’t know if it is an RT config issue or apache or what…
Whenever I open a new ticket in a queue that I have created (say ‘testqueue’), I get an email autoreply from RT with the default autoresponse template. The problem is that the username in my inbox is
’Daemon user for apache’ and the reply-to address is wwwrun@whateverRTserver.com. I looked into the httpd.conf file and it turns out that the user that actually runs httpd is wwwrun…and looking
into /etc/passwd, I see that wwwrun’s description is ‘Daemon user for apache.’ For some reason, whatever is sending is messing up. Does anyone know how to change this? The server that I am working
on has been messed around with significantly…it is a test server, so I dont know if the configuration for sendmail or apache is the problem or something like that. Also, whenever I open a ticket in
the default RT queue (in this case ‘general’), the email gets sent correctly. This only seems to happen when I do it in a queue that has been created manually.