RT autoreply username

RT Users
1

Hi all–

I have just finished installing RT on an s390 mainframe, and I am getting kind of a weird problem. I don’t know if it is an RT config issue or apache or what…

Whenever I open a new ticket in a queue that I have created (say ‘testqueue’), I get an email autoreply from RT with the default autoresponse template. The problem is that the username in my inbox is
‘Daemon user for apache’ and the reply-to address is wwwrun@whateverRTserver.com. I looked into the httpd.conf file and it turns out that the user that actually runs httpd is wwwrun…and looking
into /etc/passwd, I see that wwwrun’s description is ‘Daemon user for apache.’ For some reason, whatever is sending is messing up. Does anyone know how to change this? The server that I am working
on has been messed around with significantly…it is a test server, so I dont know if the configuration for sendmail or apache is the problem or something like that. Also, whenever I open a ticket in
the default RT queue (in this case ‘general’), the email gets sent correctly. This only seems to happen when I do it in a queue that has been created manually.

Any ideas?

TIA,
Nader

2

I have just finished installing RT on an s390 mainframe, and I am

Were there any problems in getting RT running on this?

Whenever I open a new ticket in a queue that I have created (say
‘testqueue’), I get an email autoreply from RT with the default
autoresponse template. The problem is that the username in my inbox is
‘Daemon user for apache’ and the reply-to address is
wwwrun@whateverRTserver.com. I looked into the httpd.conf file and it

You are running into the trusted user problem, where your MTA (Sendmail)
doesn’t trust the wwwrun user to alter its ‘From’ address (from
‘wwwrun@your.domain’ to whatever your queue is)

http://www.fsck.com/rtfm/factoid.html?id=108 gives a brief description of
the solution.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

I did run into a few issues, but mostly with perl. They were pretty much the typical issues → upgrading from perl 5.6.0 then needing to upgrade mod_perl to create libperl.so, but everything was
still pointing at 5.6.0 blah blah blah. Needless to say, I was never able to upgrade all the perl stuff, so I ended up using fastcgi instead of mod_perl. Other than that, no issues to report.

Thanks for the link. I thought it might be a sendmail issue. I will check it out.From: Bruce Campbell [mailto:bruce_campbell@ripe.net]
Sent: Tuesday, October 01, 2002 5:31 PM
To: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] RT autoreply username

I have just finished installing RT on an s390 mainframe, and I am

Were there any problems in getting RT running on this?

Whenever I open a new ticket in a queue that I have created (say
‘testqueue’), I get an email autoreply from RT with the default
autoresponse template. The problem is that the username in my inbox is
‘Daemon user for apache’ and the reply-to address is
wwwrun@whateverRTserver.com. I looked into the httpd.conf file and it

You are running into the trusted user problem, where your MTA (Sendmail)
doesn’t trust the wwwrun user to alter its ‘From’ address (from
‘wwwrun@your.domain’ to whatever your queue is)

http://www.fsck.com/rtfm/factoid.html?id=108 gives a brief description of
the solution.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

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