I’m trying to set up Request Tracker with RT::Authen::ExternalAuth.
Is there anywhere with more documentation on the various parameters
(besides the comments in the example config file)? I’ve been googling
and reading the wiki at requesttracker.wikia.com but cannot seem to
figure out how to do what I want, or if what I want is possible.
I currently have only 1 “real” user, the root user, in the Request
Tracker database. When I log in with this user, I get the full menu and
I have successfully set up the LDAP authentication against my Active
Directory server, and testing it with my own Windows user and password,
and that is working and letting me log in that way. However I get only
a very restricted menu and navigation structure. Presumably this is the
non-privileged user’s view of things (I’m new to this so I’m somewhat
My question is, how do I use RT::Authen::ExternalAuth with LDAP to my
Active Directory, such that some users (who are in group Blah in the
Active Directory) are in the privileged group, and the rest of the users
are in the non-privileged group.
Note thus far I have no manually-created groups on the RT server, so for
now the question is phrased in terms of the system groups, privileged,
and non-privileged, but if it is easier to do what I want only if I
first create some groups, let me know.
Also note, I have not turned on the AutoCreateNonExternalUsers, as I’m
not clear that I understand the point of it, and I don’t want to clutter
up the RT database with users data being transferred from Active
Directory while I’m, as yet, only testing things out.
I don’t want to have to wait until after a user has logged in, to get
their info transferred from AD to the RT users database, and then have
to manually modify their RT groups membership based on who they are, I’m
hoping I can maintain that only in the Active Directory side, and RT
will show them the right interface based on that.
Can anyone help?