RT::Authen::ExternalAuth and new unprivileged user creation

RT Users
1

I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against an
OpenLDAP server. I’ve seen a few posts indicating that the creation of
new users doesn’t work when using RT::Authen::ExternalAuth, with the
workaround being to disable that plugin, create the user, and then
enable the plugin again. However, I’m seeing that problem with the
creation of unprivileged users as well. I need to be able to accept
tickets via email from currently unknown users. Do I have a
configuration problem, or is RT::Authen::ExternalAuth no longer
compatible with accepting tickets via email.

Thanks,
-Jon

2

I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against
an OpenLDAP server. I’ve seen a few posts indicating that the
creation of new users doesn’t work when using
RT::Authen::ExternalAuth, with the workaround being to disable that
plugin, create the user, and then enable the plugin again. However,
I’m seeing that problem with the creation of unprivileged users as
well. I need to be able to accept tickets via email from currently
unknown users. Do I have a configuration problem, or is
RT::Authen::ExternalAuth no longer compatible with accepting tickets
via email.

RT::Authen::ExternalAuth works fine when accepting tickets with email.
If you want to create users who do not exist in your AD tree you must
change the default AutoCreateNonExternalUsers.

-kevin