RT-Authen-ExternalAuth-0.08 which packages i need for

RT Users
21

I agree with Raphael on this one,

The error you are seeing is basically saying it cannot find the user based
on the searching parameters you used. A useful troubleshooting tool for this
would be an LDAP Browser(I used Softerra’s). The browser allows you to test
your Base DN. My gut feeling is your Base DN is wrong.

Good luck!
Mike.2011/4/26 Raphaël MOUNEYRES raphael.mouneyres@sagemcom.com

Hello, the LDAP answer is clear : “User not found”

in your config you search in this Base: ou=User,dc=xxx,dc=xxx,dc=local
are you sure the xxx.xxx.local domain exist in your AD configuration ? or
did you change company values to hide from the list ?
it looks like you don’t have the good parameters between RT and your AD
config so you can match and find the USER

Raphaël

“john s.” fireskyer@gmx.de
Envoyé par : rt-users-bounces@lists.bestpractical.com

26/04/2011 10:44
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Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

Turn your RT debug logging on and check that log to see what it’s doing.#

Hello mike the rt.log says the following:

username: USER , service: My_LDAP

(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)pr
26 06:58:11 2011] [debug]: LDAP Search === Base:
ou=User,dc=xxx,dc=xxx,dc=local == Filter:
(&(ObjectClass=*)(sAMAccountName=User)) == Attrs: cn,sAMAccountName

(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
[Tue Apr 26 06:58:11 2011] [debug]: User Check Failed :: ( My_LDAP ) USER
User not found

(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318)

So sth goes awry

Any further hints,clues or advices would be helpfully

best regards john s.

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22

@Mike Johnson20

My gut feeling is your Base DN is wrong.

Not really, right direction but still wrong :slight_smile:

But joking aside

I have it done it with a help from a colleague

It was a hard piece of work with many trial and error parts …

here is my solution:

Set($ExternalSettings,{‘My_LDAP’ =>{ ## GENERIC SECTION
‘type’ => ‘ldap’,
‘server’ => ‘xxx.xxx.local’,
‘user’ =>
‘CN=User,OU=Benutzer,OU=xxx,DC=xxx,DC=xx’, # THat was the crucial point
‘pass’ => ‘pass’,
‘base’ =>
‘OU=xxx,OU=xxx,DC=xxx,DC=local’,
‘filter’ =>
‘(memberOf=CN=RT,OU=Gruppen,OU=xxx,DC=xxx,DC=xxx)’, #and the filter is
modified
‘d_filter’ =>
‘(userAccountControl=514)’,
‘tls’ => 1,
‘ssl_version’ => 3,
‘net_ldap_args’ => [ version =>
3 ],

                 'attr_match_list'           => [    'Name',
                                                     'EmailAddress',
                                                ],
                 'attr_map'                  =>  {  'Name' =>

‘sAMAccountName’,
‘RealName’ => ‘cn’,
‘EmailAddress’ =>
‘mail’,
‘Organization’ =>
‘physicalDeliveryOfficeName’,
‘ExternalAuthId’ =>
‘sAMAccountName’,
‘WorkPhone’ =>
‘telephoneNumber’,
‘Address1’ =>
‘streetAddress’,
‘City’ => ‘l’,
‘Zip’ =>
‘postalCode’,

                                                 }
                                                                    }

}

many thanks to all guys which are trying to help me

ps: could anyone clean up this thread from double entries

best regards john s.

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