RT at a glance

RT Users
1

Does anyone know of a way to have the 10 most recent tickets opened by
anyone displayed on the rt at a glance page?

Thanks

-Joe

Joseph Hause Continental Visinet Broadband
jhause@visi.net http://www.visi.net
Network Operations 757-873-4500/888-323-4500

2

Does anyone know of a way to have the 10 most recent tickets opened by
anyone displayed on the rt at a glance page?

Sure. Look at index.html, you’ll see references to /Elements/MyTickets,
in your instance you can add a similar link to, say,
/Elements/AllTickets, and create a file called AllTickets next to
MyTickets that removes one search criteria.

Be sure to read the Wiki on how to properly customise RT! (as in, copy
index.html to local/ and edit it there, don’t forget to restart Apache)

If you search the archives, you’ll find postings from someone who has
done something similar: showing also all stalled tickets.

http://lists.bestpractical.com/pipermail/rt-users/2004-July/024566.html

-- Niels.
3

Dear all,

I currently run a v3.4.1 system and am about to replace it by a new
v3.6.3 system (on new hardware).
I need to make several customizations in the “RT at glance” page (mainly
other searches). When I make these customizations in the WebGUI as root
I guess they are stored in the DB. Is it also possible to make the
customizations in rt files and not in the DB?
Before replacing the old system I need to resync the DB and with every
sync I overwrite my “RT at a glance” customizations.

What is the best way to do it?

Regards,
David