RT at a glance user preferences

RT Users
1

Hi,

I’m using RT 3.5.5 and I was wondering if is anyway to change the
standard RT at a glance page for all users?

I want to remove the Quick Create tab at the bottom, but to go through
each user’s preferences would be a bit tedious, can I change the default
setup somewhere?

Thanks in advance,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

2

Hi,

I’m using RT 3.5.5 and I was wondering if is anyway to change the
standard RT at a glance page for all users?

I want to remove the Quick Create tab at the bottom, but to go
through each user’s preferences would be a bit tedious, can I
change the default setup somewhere?

Thanks in advance,

yes you can,

in the archives is all the info you need,
in brief you can modify the code and comment out what you do want to
show up via http

Chaim Rieger

chaim.rieger@gmail.com

3

Hi,

I’m using RT 3.5.5 and I was wondering if is anyway to change the
standard RT at a glance page for all users?

I want to remove the Quick Create tab at the bottom, but to go
through each user’s preferences would be a bit tedious, can I
change the default setup somewhere?

Thanks in advance,

yes you can,

in the archives is all the info you need,
in brief you can modify the code and comment out what you do want to
show up via http

That’s a very bad idea for 3.5.x as these are now user-modifiable
preferences and the default is stored in the database. You can see it
with this query:

select * from attributes where name=‘HomepageSettings’;

WARNING: IF YOU DON’T KNOW YOUR WAY AROUND A DATABASE, STOP HERE.
It may sound harsh, but you can bugger your RT database with a
slightly wrong command and, unless you’ve backed it up, you’re
hosed, hosed, hosed.

The way I changed the default user setup was:

  1. Run this query and copy/paste the results into a text file.
    This is your emergency backup just in case:

    select * from attributes where name=‘HomepageSettings’;

  2. Create a test user and use /Prefs/MyRT.html to set that
    user’s prefs to be your new default. NOTE: You shouldn’t
    use any user-owned saved searches or they’ll break for
    everyone else.

  3. Get the test user’s user ID. You can get this from the
    web interface by choosing Configuration->Users->testuser
    and noting the “id=…” part of the URL or you can query
    it from the database:

    select id,name,realname from users where name=testuser;

  4. Get the content field of testuser’s preferences:

    select content from attributes where
    name=‘Pref-HomepageSettings’ and objectid=600;

    The content is just a serialized hash ref; if you want to
    see what’s inside it, look at the code in _SerializeContent
    and/or _DeserializeContent in /lib/RT/Attribute_Overlay.pm
    and adapt accordingly.

  5. Copy-and-paste the content you got above into this query.
    It’s okay that the content is multi-line; just be sure to
    paste it immediately after a single-quote and to type a single
    quote immediately after the content (no spaces before or after).

    NOTE: If you goof this you’ll potentially hose the default
    view of RT for your users and you’ll need the backup from
    step 1 to recover. Be very, very careful.

    update attributes set content=‘COPY-AND-PASTE-GOES-HERE’ where
    name=‘HomepageSettings’;

…and that should do it.

Cheers!

–j
Jim Meyer, Geek at Large purp@acm.org