RT at a Glance only shows tickets from last 18 hours?

Hi all,

I have the global setting for RT at a Glance set to show the All New &
Open tickets saved search. One of my users pointed out that the home
page is only showing tickets updated in the last 18 hours - they have
to click through to the search results page to see the full list.

Is this time limit a settable option? I don’t see anything in the GUI
or RT_Config.pm.

Cheers,
Graham.

Graham Ballantyne
grahamb@sfu.ca

Institutional, Collaborative & Academic Technologies
IT Services

Simon Fraser University
Burnaby, BC V5A 1S6
www.sfu.ca/icat

Hi all,

I have the global setting for RT at a Glance set to show the All New &
Open tickets saved search. One of my users pointed out that the home
page is only showing tickets updated in the last 18 hours - they have
to click through to the search results page to see the full list.

Is this time limit a settable option? I don’t see anything in the GUI
or RT_Config.pm.

No, there is only a limit of number of results (10 results is the
default). This limit is configurable at system level and user level.

Hi all,

I have the global setting for RT at a Glance set to show the All
New &
Open tickets saved search. One of my users pointed out that the home
page is only showing tickets updated in the last 18 hours - they have
to click through to the search results page to see the full list.

Is this time limit a settable option? I don’t see anything in the GUI
or RT_Config.pm.

No, there is only a limit of number of results (10 results is the
default). This limit is configurable at system level and user level.


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Then why am I only seeing tickets from within the last 18 hours?
There’s nothing in the saved search limiting the time period.

Graham Ballantyne
grahamb@sfu.ca

Institutional, Collaborative & Academic Technologies
IT Services

Simon Fraser University
Burnaby, BC V5A 1S6
p: 778-782-2014
www.sfu.ca/icat