I have the global setting for RT at a Glance set to show the All New &
Open tickets saved search. One of my users pointed out that the home
page is only showing tickets updated in the last 18 hours - they have
to click through to the search results page to see the full list.
Is this time limit a settable option? I don’t see anything in the GUI
Institutional, Collaborative & Academic Technologies
Simon Fraser University
Burnaby, BC V5A 1S6