RT at a Glance Custom Fields

RT Users
1

Hi everyone,

Is there a way to make a custom field show up on the RT at a Glance
page?

Scenario:

We created a custom drop down box field with all of our clients in it.
The field is mandatory when you open a ticket. I would like to have the
contents of that field show up as a column on “n highest priority” and
"n newest unowned tickets" sections of the RT at a glance page?

Is this doable?

Thanks

Best Regards,

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527

2

Hi everyone,

Is there a way to make a custom field show up on the RT at a Glance
page?

Scenario:

We created a custom drop down box field with all of our clients in it.
The field is mandatory when you open a ticket. I would like to have the
contents of that field show up as a column on “n highest priority” and
"n newest unowned tickets" sections of the RT at a glance page?

Is this doable?

Thanks

Best Regards,

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527