Rt as bug tracker!

RT Users
1

Hi!

I want to use the rt3 system as bug tracker. The only think which I
couldn’t find
is a “nice list” of all open tickets in a queue which is visible without
authentification.

Of course I read the docu and find the SelfService part. But this is
only for the tickets
I requested. I tried to give the “guest user” some rights but then he
see the tickets but he get the
complete search mask and the complete left bar, which too dificult. I
only need a simple list of tickets and
a link to the ticket maybe a simple search facility.

best regards

2

Hi!

I want to use the rt3 system as bug tracker. The only think which I
couldn’t find
is a “nice list” of all open tickets in a queue which is visible without
authentification.

Have a look at the bug list for
RT. http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html It
is an excellent starting point and may even be all you are looking
for.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

In the contrib area unter rt3 there is also the page buglist, which is used by bestpractical.
With that you get a list of all open tickets in a queue without authentication.

SAmuel-----Original Message-----
From: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Monday,22 March,2004 18:42
To: Sven Sternberger
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] rt as bug tracker!

On Mon, Mar 22, 2004 at 06:16:40PM +0100, Sven Sternberger wrote:

Hi!

I want to use the rt3 system as bug tracker. The only think which I
couldn’t find is a “nice list” of all open tickets in a queue which is
visible without authentification.

Have a look at the bug list for
RT. http://lists.fsck.com/pipermail/rt-users/2003-April/013159.html It is an excellent starting point and may even be all you are looking for.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/ “I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
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