RT as a bug-tracking system?

Good afternoon,

We’ve been evaluating the possibility of using RT as a bug-tracking system.
The only thing we see missing is the ability to assign a given req (or in
our case, a “bug”) a sub-category within a given queue. For example, if we
had a queue specifically setup to handle bugs with ProductA, it would be
cool if we could assign this bug a subcategory (useability, stability, UI,
etc).

I checked the archives and the docs provided with RT, but nothing caught my
eye. So, my question is, has anyone attempted such a feat with RT before?
Given a good stretch of time, I’m sure I could get this basic functionality
into RT, but didn’t want to reinvent the wheel.

Thanks in advance,

-jon

P.S., yes, we are looking at other bug-tracking specific tools such as
Bugzill and gnats, but we were curious if we could extend our current RT
install to handle bug tracking as well.

Keywords can be used for this. See
http://www.fsck.com/pub/rt/contrib/2.0/Keywords-HOWTO.zip.

Marc Hedlund
e: marc at precipice dot orgOn Thu, 4 Apr 2002, Jon Hart wrote:

Good afternoon,

We’ve been evaluating the possibility of using RT as a bug-tracking system.
The only thing we see missing is the ability to assign a given req (or in
our case, a “bug”) a sub-category within a given queue. For example, if we
had a queue specifically setup to handle bugs with ProductA, it would be
cool if we could assign this bug a subcategory (useability, stability, UI,
etc).

I checked the archives and the docs provided with RT, but nothing caught my
eye. So, my question is, has anyone attempted such a feat with RT before?
Given a good stretch of time, I’m sure I could get this basic functionality
into RT, but didn’t want to reinvent the wheel.

Thanks in advance,

-jon

P.S., yes, we are looking at other bug-tracking specific tools such as
Bugzill and gnats, but we were curious if we could extend our current RT
install to handle bug tracking as well.


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