RT - API problem with Custom Fields

RT Users
1

TO all,

We're having another problem with the API. According to

CliBasics - Request Tracker Wiki, Custom Fields on a Ticket
can be populated via RT::Ticket->Create(). However, we have a Global CF
called “Description” that is not being populated, and I suspect other
custom fields are also being ignored, though supplied as arguments to
Create(). Can anyone help? Thanks.

Kenn
LBNL

2

Are you still on 3.6, or 3.8? In 3.8 it’s cf. rather than cf-

Cambridge Energy Alliance: Save money. Save the planet.

3

Jerrad,

We're on 3.6.4. Thanks.

Kenn
LBNLOn 12/2/2008 1:20 PM, Jerrad Pierce wrote:

Are you still on 3.6, or 3.8? In 3.8 it’s cf. rather than cf-