RT and Mail Servers on Two Different Machines

I’ve checked the archives on this and I am still not sure I have found
the information I am looking for.
I have two servers. My mail server is running OS 10.2.6 and using
Sendmail. My RT server is running OS 10.3 and running Postfix.
I currently have an existing helpdesk address on my mail server
helpdesk@test.domain.com . I would like the mail from that address to
mail its way into RT. I’ve read the RT manual a million times and I am
just missing something. As I (wrongly) interpreted things, I set up my
mail server to forward mail to my RT server at
rt@rt.otherserver.domain.com. Then I also put rt:
“|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”
in the aliases file on my RT server.
Needless to say, it is not working.

What have I missed?
Also, on a side note, the support on this list is awesome. You all
have been a great help.

Thanks.

I currently have an existing helpdesk address on my mail server
helpdesk@test.domain.com . I would like the mail from that address to
mail its way into RT. I’ve read the RT manual a million times and I
am just missing something. As I (wrongly) interpreted things, I set
up my mail server to forward mail to my RT server at
rt@rt.otherserver.domain.com. Then I also put rt:
“|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”
in the aliases file on my RT server.
Needless to say, it is not working.

do you know that the rt server is even getting the email? Look in your
various MTA logs. You should either be able to find an error, or
determin that it’s an MTA problem.

seph

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.On Dec 17, 2003, at 7:52 AM, seph wrote:

I currently have an existing helpdesk address on my mail server
helpdesk@test.domain.com . I would like the mail from that address to
mail its way into RT. I’ve read the RT manual a million times and I
am just missing something. As I (wrongly) interpreted things, I set
up my mail server to forward mail to my RT server at
rt@rt.otherserver.domain.com. Then I also put rt:
“|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”
in the aliases file on my RT server.
Needless to say, it is not working.

do you know that the rt server is even getting the email? Look in your
various MTA logs. You should either be able to find an error, or
determin that it’s an MTA problem.

seph

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.

please expand “check mail on that server” if that server’s aliases
were setup correctly there wouldn’t be any mail to check.

seph

I currently have an existing helpdesk address on my mail server
helpdesk@test.domain.com . I would like the mail from that address to
mail its way into RT. I’ve read the RT manual a million times and I
am just missing something. As I (wrongly) interpreted things, I set
up my mail server to forward mail to my RT server at
rt@rt.otherserver.domain.com. Then I also put rt:
“|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”
in the aliases file on my RT server.
Needless to say, it is not working.

do you know that the rt server is even getting the email? Look in your
various MTA logs. You should either be able to find an error, or
determin that it’s an MTA problem.

Check your mail queue and /tmp directory as well. If you haven’t already run
sendmail -bi (I’m assuming you’re running sendmail, as you haven’t indicated
what MTA you’re using) do so now.

Most likely you have the same problem as me… something to do with RT using
a deprecated option in MIME-tools. You’ll likely find your /tmp directory is
filled with random copies of the original mail as your MTA tries to deliver
it but it fails

Martin

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.

where can you see it? If it’s not in the queue then where is it?

Try sending a message from the console on the RT server directly to the
address set up for the queue. If it makes it in, then it would seem to be a
forwarding issue rather than an RT issue.-----Original Message-----
From: seph [mailto:seph@directionless.org]
Sent: Wednesday, December 17, 2003 11:53 AM
To: Everett Littles
Cc: rt-users@lists.fsck.com
Subject: [rt-users] Re: RT and Mail Servers on Two Different Machines

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.

please expand “check mail on that server” if that server’s aliases
were setup correctly there wouldn’t be any mail to check.

seph
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

do you know that it’s going to the alias correctly? Try forwarding the
email to a known good account rather than piping it.

rickOn Wed, 17 Dec 2003, Everett Littles wrote:

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.

On Dec 17, 2003, at 7:52 AM, seph wrote:

I currently have an existing helpdesk address on my mail server
helpdesk@test.domain.com . I would like the mail from that address to
mail its way into RT. I’ve read the RT manual a million times and I
am just missing something. As I (wrongly) interpreted things, I set
up my mail server to forward mail to my RT server at
rt@rt.otherserver.domain.com. Then I also put rt:
“|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”
in the aliases file on my RT server.
Needless to say, it is not working.

do you know that the rt server is even getting the email? Look in your
various MTA logs. You should either be able to find an error, or
determin that it’s an MTA problem.

seph


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

If you do have the message in /tmp, try cat’ing the message and piping the
output to the normal command as you have in aliases, you should see some
output.From: “Mike Frazer” Michael.Frazer@InterCept.Net
To: rt-users@lists.fsck.com; “Everett Littles” eslittles@ucdavis.edu
Sent: Wednesday, December 17, 2003 4:59 PM
Subject: RE: [rt-users] Re: RT and Mail Servers on Two Different Machines

Try sending a message from the console on the RT server directly to the
address set up for the queue. If it makes it in, then it would seem to be
a
forwarding issue rather than an RT issue.

-----Original Message-----
From: seph [mailto:seph@directionless.org]
Sent: Wednesday, December 17, 2003 11:53 AM
To: Everett Littles
Cc: rt-users@lists.fsck.com
Subject: [rt-users] Re: RT and Mail Servers on Two Different Machines

It is getting the mail because I can check mail on that server and see
it. It just for whatever reason, doesn’t show up in the queue.

please expand “check mail on that server” if that server’s aliases
were setup correctly there wouldn’t be any mail to check.

seph


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm