RT and Exim

Hi all…
I ve just install RT.3.0.12 on a debian with mysqk,
modpel1 & apache…seems to work correctly, i can
connect via my browser, create tickets, users,
rigths…
I red full of documentation, but i don-t understand if
when a contact reply to a ticket send by rt, does this
mail can implement itself in the rt database or do i
implement it manualy??

I ve just enter this lines in my /etc/aliases file:

rt: "|/usr/bin/rt-mailgate --queue General --action
correspond --url http://localhost/rt"
rt-comment: “|/usr/bin/rt-mailgate --queue General
–action comment --url http://localhost/rt

That s a very “FrenchNoob”'s question…!

ThX

–S1Y–

D�couvrez le nouveau Yahoo! Mail : 250 Mo d’espace de stockage pour vos mails !
Cr�ez votre Yahoo! Mail sur http://fr.mail.yahoo.com/

I red full of documentation, but i don-t understand if
when a contact reply to a ticket send by rt, does this
mail can implement itself in the rt database or do i
implement it manualy??

I think you’re asking: when someone replies to an email about a
ticket from RT, will that reply be attached to the ticket
automatically?"

And, if you have your mailgate set up and running correctly, the answer
should be “Yes.”

Try it and see… :slight_smile:

I, personally, have a follow-up question for the crowd: if you get a
comment in your mail because you’re an adminCC, and you reply to it,
what happens? I expect it to realize you were replying to a comment,
and not make your reply public; is that what happens? (My mailgate
isn’t running yet; I have Cyrus/PGsql issues with Postfix, so alas, I
can’t take my own advice :slight_smile:

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system adminstrator.  Or two.  --me

I, personally, have a follow-up question for the crowd: if you get a
comment in your mail because you’re an adminCC, and you reply to it,
what happens? I expect it to realize you were replying to a comment,
and not make your reply public; is that what happens? (My mailgate
isn’t running yet; I have Cyrus/PGsql issues with Postfix, so alas, I
can’t take my own advice :slight_smile:

The message will come from blahblah-comment@blah.com. That’s the key.
When the reply is sent, it will go to the comment alias, which tells
rt-mailgate to add this as a comment. If you have rights to add comments
to tickets in that queue, then your message will be added as a comment.
If you were copied on the comment but you don’t have rights to add
comments, then your reply won’t be added to the ticket.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Mathematics is just a means to an n."

I, personally, have a follow-up question for the crowd: if you get a
comment in your mail because you’re an adminCC, and you reply to it,
what happens? I expect it to realize you were replying to a comment,
and not make your reply public; is that what happens? (My mailgate
isn’t running yet; I have Cyrus/PGsql issues with Postfix, so alas, I
can’t take my own advice :slight_smile:

The message will come from blahblah-comment@blah.com. That’s the key.
When the reply is sent, it will go to the comment alias, which tells
rt-mailgate to add this as a comment. If you have rights to add comments
to tickets in that queue, then your message will be added as a comment.
If you were copied on the comment but you don’t have rights to add
comments, then your reply won’t be added to the ticket.

Now, see? I knew someone had been smart enough to deal with this
already. :slight_smile:

Thanks, Russ.

Does it at least bounce the comment back to you noting that you didn’t
have rights, and it therefore couldn’t add it? Feech! Feech!! :wink:

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system adminstrator.  Or two.  --me

Does it at least bounce the comment back to you noting that you didn’t
have rights, and it therefore couldn’t add it? Feech! Feech!! :wink:

Nope. It is reported to $OwnerEmail.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Does a psychic’s phone ever ring?"