RT adding words on the beginning of the emails

Hello all,

We are using RT 4.4.1 and we would like to know why our RT adding the word ‘Capture’ (When we forward screenshot from Snipping Tool to outlook and then to open a ticket) and some other word like our organization name on the beginning of each emails ?
We think we first noticed it after the last major upgrade from 4.2.0 to 4.4.0.

Is there any way to disable this option ?

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Thank you,

[cid:imagef1a031.PNG@828cd80d.4f866522] [cid:imagea2e842.PNG@8c75466e.4da3e032]
Renos Nikolaou
Escalation Engineer

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rnikolaou@odysseyconsultants.commailto:rnikolaou@odysseyconsultants.com

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Extension: # 153

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We are using RT 4.4.1 and we would like to know why our RT adding the
word ‘Capture’ (When we forward screenshot from Snipping Tool to
outlook and then to open a ticket) and some other word like our
organization name on the beginning of each emails ?

Is there any way to disable this option ?

This is not an “option” from RT, merely a property of RT’s HTML
rendering of the mail that Snipping Tool creates. If you click the
"Download (untitled)" link on the right edge, you can view the HTML
that is being generated, which may make clear where the “Capture” word
is coming from.

  • Alex