hello RT users,
I am having some problems with rt-crontool all of a sudden.
I have the following job in crontab:
rt-crontool --search RT::Search::FromSQL --search-arg “Status = ‘open’ AND
Owner != ‘Nobody’ AND LastUpdated < ‘7 days ago’” --action
RT::Action::Notify --action-arg Owner --template ‘AutoReminders’
And the RT::Action::Notify will not send any e-mails to the owner. the logs
shows the following: No recipients found. Not sending. The owner does have
en email address and the query is good and does return results.
I tried with RT::Action::SendEmail and the same message.
RT::Action::RecordCorresponse for example works fine.
Why is SendEmail and Notify failing? anyone with an idea? Any other reminder
tools out there?
Is there an issue with Notify Owner and SendEmail in rt 3.6.5 ?On Mon, May 26, 2008 at 4:16 PM, Sharlon Carty scarty@gmail.com wrote:
hello RT users,
I am having some problems with rt-crontool all of a sudden.
I have the following job in crontab:
rt-crontool --search RT::Search::FromSQL --search-arg “Status = ‘open’ AND
Owner != ‘Nobody’ AND LastUpdated < ‘7 days ago’” --action
RT::Action::Notify --action-arg Owner --template ‘AutoReminders’
And the RT::Action::Notify will not send any e-mails to the owner. the logs
shows the following: No recipients found. Not sending. The owner does have
en email address and the query is good and does return results.
I tried with RT::Action::SendEmail and the same message.
RT::Action::RecordCorresponse for example works fine.
Why is SendEmail and Notify failing? anyone with an idea? Any other
reminder tools out there?
–
well i guess setting Set($NotifyActor, 0); disables the ability to notify
the owner of anything even via rt-crontool.
set it back to 1 and works fine again.
–sharlon