Greetings! I’m trying to create a search to find active tickets where the LastUpdatedBy is not equal to Owner so that I can see tickets potentially needing responses.
Oddly enough if I use: Owner != ‘LastUpdatedBy’
My results show tickets where the owner is equal to LastUpdatedBy.
If I use: Owner = ‘LastUpdatedBy’
I receive zero results which is very strange.
Any tips on a solution would be very appreciated. Thanks!