Hello!
I have an RT installation and just found a template that I don't
remember adding, “AlreadyResolved”, which reads:
Greetings,
This message has been automatically generated in response to your
email. This ticket has previously been marked as resolved and is
being left in this state. If you feel that your issue is not resolved
to your satisfaction, please reply with the following in the subject
line:
{$Ticket->SubjectTag} Re-Open
NOTE: "Re-Open" and "{$Ticket->SubjectTag()}" are both very
important. Please be sure to check the spelling and spacing, etc.
This sounds EXACTLY like what I want. Does anyone know the source of
this, or how to implement?
Thank you!
Best regards,
Steve
Stephen H. Switzer
President & Chief Technical Consultant
steve@SBSroc.com mailto:steve@sbsroc.com
Main:
Cell:
+1 (585) 298-9420 Ext: 7001
+1 (585) 202-8312
Support Desk:
support@sbsroc.com mailto:support@sbsroc.com
Fax:
+1 (585) 625-0020
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The ASCII Group Xorcom Certified Dealer
graphics1 (4.42 KB)
