RT 4.4.1, Assets, empty names

RT Users
1

This seems like such a silly thing, that I must be missing something.
If I create an Asset, but leave the Name field blank, how do I later
select that Asset?

I can see it in Search results, but there are no clickable spots in its
line except the show-related-tickets links.

Thanks,
Kyle

Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346

2

This seems like such a silly thing, that I must be missing something.
If I create an Asset, but leave the Name field blank, how do I later
select that Asset?

I can see it in Search results, but there are no clickable spots in its
line except the show-related-tickets links.

What you see in Search results depends on $AssetSearchFormat settings.
By default (RT_Config.pm) it is:

q[
‘Name/TITLE:Name’,
Description,
‘Status (Catalog)/TITLE:Status’,
Owner,
HeldBy,
Contacts,
‘ActiveTickets InactiveTickets/TITLE:Related tickets’,
]

with the link (href) on the name field.

To solve your issue, you can redefine $AssetSearchFormat with id
instead of Name.
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:gsedrati-dinet@easter-eggs.com - http://www.easter-eggs.com

3

I’m pretty sure I’m not a fraud. Did I fail the checks because my
address is @uky.edu but the server is outlook.com or something?

Anyway I re-discovered, after sending, how to link to a different field
in the search results, so nevermind.

(
…
Set($AssetSearchFormat, q[
‘Name/TITLE:Name’,
‘CustomField.{Unique
Asset Number}/TITLE:UA #’,
‘CustomField.{User}/TITLE:User’,
Description,
‘Status/TITLE:Status’,
‘CustomField.{MAC}/TITLE:MAC’,
‘CustomField.{IP Address}/TITLE:IP Address’,
‘CustomField.{Property Tag}/TITLE:Property Tag’,
‘CustomField.{Serial Number}/TITLE:Serial Number’,
‘ActiveTickets InactiveTickets/TITLE:Related tickets’,
]) unless $AssetSearchFormat;
…
)

Thanks again,
KyleOn 12/20/2016 10:33 AM, Kyle Dippery wrote:

This sender failed our fraud detection checks and may not be who they
appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing

This seems like such a silly thing, that I must be missing something.
If I create an Asset, but leave the Name field blank, how do I later
select that Asset?

I can see it in Search results, but there are no clickable spots in its
line except the show-related-tickets links.

Thanks,
Kyle

–
Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346

Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346