RT 4.2 Set($ShowHistory, 'delay') does not

Hi,

same result with Safari 7.0 and Chrome 31.0.1650.57

no events in the logs

MatthiasAm 02.12.2013 um 18:00 schrieb rt-users-request@lists.bestpractical.com:

after the Upgrade from 4.016 to 4.2 the history of tickets was not
shown anymore. The label ?loading? was shown forever but the history
never appeared.

We solved this issue by restoring the RT 4.0 behavior with

Set($ShowHistory, 'always?);

How can we get the delayed ticket history working as intended?

What browser? Was there anything of note in your logfiles from that
time?

  • Alex

same result with Safari 7.0 and Chrome 31.0.1650.57

I can’t reproduce with either. You’ll need to examine the javascript
logs (probably easier in chrome) to see what’s happening.

  • Alex

Hi,

Javascript debugging and some googling pointed to some potential jsmin
problems.
After rebuilding jsmin from within the rt 4.2 installation the
ShowHistory,‘delay’ works.

Regards,

Matthias2013/12/3 Matthias Peplow matthias.peplow@s-f.com

Hi,

same result with Safari 7.0 and Chrome 31.0.1650.57

no events in the logs

Matthias
Am 02.12.2013 um 18:00 schrieb rt-users-request@lists.bestpractical.com:

after the Upgrade from 4.016 to 4.2 the history of tickets was not
shown anymore. The label ?loading? was shown forever but the history
never appeared.

We solved this issue by restoring the RT 4.0 behavior with

Set($ShowHistory, 'always?);

How can we get the delayed ticket history working as intended?

What browser? Was there anything of note in your logfiles from that
time?

  • Alex

Matthias Peplow
IT Director
Scholz & Friends Berlin GmbH

Tel.: +49 (0) 30/70 01 86 -532
Fax: +49 (0) 30/70 01 86-599
matthias.peplow@s-f.com

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Scholz & Friends
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