Good evening.
I have a weird problem when resolving an Incident.
I go to Actions > Resolve.
Then, under the message body, I write whatever I want, like “Closing this
case”. Then I click on Update Incident, and it is in fact closed.
However, the text I wrote in the case closure action (“Closing this case”)
won’t appear in the History of the incident. The only thing appearing is
“Status changed from ‘open’ to ‘resolved’”. I have to add a comment later,
to workaround this.
No errors in logs.
Thanks.
Joao
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