I am currently testing to upgrade to RT 4.2.9. I am running 4.2.6 successfully under normal http: (port 80). I am not wanting to sacrifice the https: ability with the upgrade to 4.2.9 and would like to still be able to use the full email functionality of RT.
Here is my setup. I am running Ubuntu 14.04.1 LTS; I have apache 2 installed with mysql; postfix, and fetchmail. My email server is Microsoft Exchange 2010.
I cannot, for the life of me, get the incoming email setup to work with https: enabled. In 4.2.6 I had to disable the redirect and go with just HTTP. Everything I have looked on the Wiki, forums, and blogs all point to Request Tracker 3 and other things. I have read documentation after documentation.
I am getting the following
Feb 24 15:14:25 hostname fetchmail: MDA returned nonzero status 75
Feb 24 15:14:25 hostname fetchmail: not flushed
I know this means wrong queue. I went through that with 4.2.6 and, like I said, eventually found the resolution to be switch from HTTPS redirect to simple HTTP. I know this is supposed to work somehow.
Here is my /etc/aliases file:
root@servername:~# cat /etc/aliases
See man 5 aliases for format
rt: “|/opt/rt4/bin/rt-mailgate --queue General --action correspond --url https://rttest.domain.local/”
Here is my /etc/fetchmailrc file:
This file must be chmod 0600, owner fetchmail
set daemon 20
set no bouncemail
Hosts to Poool
Set antispam to -1, since it is far easier to use that together with
poll exchange.domain.local protocol pop3
IT Systems Technician
Osborne Wood Products, Inc.