RT 4.2.8 Create Perso Html Page for monitor

1

Hi
We are looking to create a special page that monitors RT tickets via certain fairly complex requests (opening time…) via SLA, is it possible to create a php page by ignoring fastcgi and that this page is not translated into masson with the RT format?

Thanks

2

So your PHP script will be talking to either RT’s SQL database directly or using the REST2.0 APIs? In which case you need to configure your web server so there’s a section that isn’t managed by the RT system. You do have the issue of securing it though, because you then won’t be under the RT framework’s protection so you’ll have to craft that yourself too.

3

yes thats what i am trying to do
Exactly only this doesn’t seem to work every time it pushes the files back to me in the masson cache.
If you had an example of conf.
And this conf I have a error 404 with RemoveHandler fcgid-script fcgi

<VirtualHost *:443>
…
DocumentRoot /xxxx/xxx/tts/share/html
…
AddHandler fastcgi-script fcgi
ScriptAlias / /xxx/xxx/tts/sbin/rt-server.fcgi/

<Location />
    SSLRequireSSL
    AddDefaultCharset UTF-8
    AddHandler fcgid-script fcgi
    Options +FollowSymLinks
    ....
</Location>

<Location "/supervision">
    RemoveHandler fcgid-script fcgi
</Location>