I recently upgraded our company ticketing system to 4.2.6 and noticed
that we can no longer attach more than one file at a time when opening a
ticket.
I will try to describe the behavior.
Open new ticket in any queue
2.Click browse button next to Attach:
Browse for a file and click on the file (I notice you cannot select
more than one file at this time).
Click add more files. The first file I selected is now listed with a
check box next to it.
5 If I click add more files, the attachment disappears.
Go back to browse, add the file and it is added back.
Click browse, select second file, which is now listed by the browse
button but not listed as file.
If I click browse to add another file, that file replaces the file I
previously tried to attach.
If I click “Add More Files” the last file I selected, is now listed
as a file with a check box next to it but the first file disappears.
If I go back and browse to add another file and then click create,
the last file I browsed to is the one that is attached and displayed in
the new ticket.
I hope this makes sense. In version 3.8.1 (last version we were
running) the users could attach multiple files when creating the
ticket. Was thing functionality changed at some point? Is this a bug,
a feature? Is it a configuration option I missed somewhere?
Other than a few custom fields and RT-Extension-CommandByMail, it’s a
pretty generic install.
Does the attachment functionality depend on anything related to Apache
or any other configuration options?
Thanks,On 8/22/2014 8:56 AM, Kevin Falcone wrote:
On Thu, Aug 21, 2014 at 02:34:44PM -0500, Lists wrote:
I recently upgraded our company ticketing system to 4.2.6 and noticed that
we can no longer attach more than one file at a time when opening a ticket.
I’m unable to replicate this on 4.2-trunk or on issues.bestpractical.com
What local modifications and extensions do you have?
-kevin
I will try to describe the behavior.
Open new ticket in any queue
2.Click browse button next to Attach:
Browse for a file and click on the file (I notice you cannot select more
than one file at this time).
Click add more files. The first file I selected is now listed with a
check box next to it.
5 If I click add more files, the attachment disappears.
Go back to browse, add the file and it is added back.
Click browse, select second file, which is now listed by the browse
button but not listed as file.
If I click browse to add another file, that file replaces the file I
previously tried to attach.
If I click “Add More Files” the last file I selected, is now listed as a
file with a check box next to it but the first file disappears.
If I go back and browse to add another file and then click create, the
last file I browsed to is the one that is attached and displayed in the new
ticket.
I cannot reproduce it on demo.bestpractical.com but I can reproduce it
on my TEST server. So at least I am consistent with my mistakes.
Thanks,
DaveOn 8/24/2014 5:24 PM, Kevin Falcone wrote:
On Fri, Aug 22, 2014 at 03:48:57PM -0500, Lists wrote:
Other than a few custom fields and RT-Extension-CommandByMail, it’s a pretty
generic install.
Does the attachment functionality depend on anything related to Apache or
any other configuration options?
It uses your Sessions to store the attachment, but you’d see database
errors in that case.