Hi List (Sorry if this is a doubleup I cant seem to post even though I am
subscribed),
Trying to make a performance report where the x-axis value is the Ticket
ID so we can see if a job was done on time (Due Date set via the SLA
Extension)
However I couldn’t select this as an option in the group by field.
I editted /lib/RT/Report/Tickets.pm from
our @GROUPINGS = (
Status => ‘Enum’, #loc_left_pair
Queue => 'Queue', #loc_left_pair
Owner => 'User', #loc_left_pair
Creator => 'User', #loc_left_pair
LastUpdatedBy => 'User', #loc_left_pair
Requestor => 'Watcher', #loc_left_pair
Cc => 'Watcher', #loc_left_pair
AdminCc => 'Watcher', #loc_left_pair
Watcher => 'Watcher', #loc_left_pair
Created => 'Date', #loc_left_pair
Starts => 'Date', #loc_left_pair
Started => 'Date', #loc_left_pair
Resolved => 'Date', #loc_left_pair
Due => 'Date', #loc_left_pair
Told => 'Date', #loc_left_pair
LastUpdated => 'Date', #loc_left_pair
CF => 'CustomField', #loc_left_pair
);
our %GROUPINGS;
to
our @GROUPINGS = (
Status => ‘Enum’, #loc_left_pair
id => ‘Enum’,
Queue => ‘Queue’, #loc_left_pair
Owner => 'User', #loc_left_pair
Creator => 'User', #loc_left_pair
LastUpdatedBy => 'User', #loc_left_pair
Requestor => 'Watcher', #loc_left_pair
Cc => 'Watcher', #loc_left_pair
AdminCc => 'Watcher', #loc_left_pair
Watcher => 'Watcher', #loc_left_pair
Created => 'Date', #loc_left_pair
Starts => 'Date', #loc_left_pair
Started => 'Date', #loc_left_pair
Resolved => 'Date', #loc_left_pair
Due => 'Date', #loc_left_pair
Told => 'Date', #loc_left_pair
LastUpdated => 'Date', #loc_left_pair
CF => 'CustomField', #loc_left_pair
);
our %GROUPINGS;
and am able to use id as an x-axis value and I can generate all the graphs
we wanted. However is this the proper way to do this or is there a better
way to get this functionality that will survive through upgrades?
Thanks in advance
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