RT 4.2.1 Enter/return key does not work in Safari on OS X

RT Users
1

I’ve got a couple of users who are having problems with using the
enter/return key when using RT 4.2.1 with Safari.

Ctrl-Enter works, but that is not a good work around for our users.

I’ve replicated this on Safari 6 and Safari 7 on both OS X 10.8/10.9.

Is this happening for others?

Regards,
Andrew

2

I’ve got a couple of users who are having problems with using the
enter/return key when using RT 4.2.1 with Safari.

Using the return key in what context?

  • Alex
3

Just typing in a comment/reply and hitting enter in the message box, it
doesn’t do anything. You need to use Ctrl-Enter.On 3 December 2013 09:48, Alex Vandiver alexmv@bestpractical.com wrote:

On Tue, 2013-12-03 at 09:34 +1100, Andrew Chung wrote:

I’ve got a couple of users who are having problems with using the
enter/return key when using RT 4.2.1 with Safari.

Using the return key in what context?

  • Alex
4

Just typing in a comment/reply and hitting enter in the message box,
it doesn’t do anything. You need to use Ctrl-Enter.

It’s a text box. I don’t understand why one would expect pressing enter
in such a context to do anything other than add a newline.

  • Alex
5

Alex,

I think you have misunderstood -

Yes it is a text box and I would expect I can press enter twice to get a
new paragraph.

In this case, using Safari, 99% of the time, using “Comment” or “Reply”, I
cannot press enter. I have to press Ctrl Enter to get a new line.

This seems to be a problem only in 4.2.1 though.

AndrewOn 4 December 2013 04:55, Alex Vandiver alexmv@bestpractical.com wrote:

On Tue, 2013-12-03 at 09:52 +1100, Andrew Chung wrote:

Just typing in a comment/reply and hitting enter in the message box,
it doesn’t do anything. You need to use Ctrl-Enter.

It’s a text box. I don’t understand why one would expect pressing enter
in such a context to do anything other than add a newline.

  • Alex
6

I think you have misunderstood -
Yes it is a text box and I would expect I can press enter twice to get a new paragraph.
In this case, using Safari, 99% of the time, using “Comment” or “Reply”, I cannot press enter.
I have to press Ctrl Enter to get a new line.
This seems to be a problem only in 4.2.1 though.

Works great on Safari for me (you can click the login as guest button
on issues.bestpractical.com and confirm with your browser).

You should provide your Safari version.

-kevin